Login account management - add login account not working

Question

Login account management - add login account not working

Rie Kanaya 0

Hi,

I have my MS Learn that has email account from work and for private (personal Gmail account). I tried to add my personal Gmail to my exisiting MS Learn that login to work email but it's not working even though I have log into my account. can you help me resolve or understand the reason behind it?

Why this is important - I don't want to lose any of my learning progression just to repeat learning (which happened when I lost my access to hotmail and Microsoft doesn't allow me to justify my account ownership so I had to do "everything" all over again = waste of time and no evidence of complete).

Thank you in advance.

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Answer 1

Elijah 0

Hi,

This may be caused by how Microsoft Learn handles linked accounts and sign-in methods.

I recommend checking your Microsoft Learn profile settings to see whether you can add another sign-in account. If signing in with Gmail opens a separate profile, avoid making further changes until you confirm how to preserve your existing learning progress.

Could you clarify whether you're trying to link Gmail to your existing profile or merge two separate profiles?

I hope this helps!

Rie Kanaya 0 Reputation points

2026-10-19T08:53:52.2833333+00:00
I followed the following steps:

Profile > Privacy Settings > Login account management - Other Learn login accounts

You're signed in as: company email

Other Learn login accounts: none but I wanted to add Gmail

I tried the opposite where I am signed in as private email (gmail) and want to add company email.

It still doesn't work.

purpose: link the email and not merging it (since if I ever leave the company, I still have the progress in my private email as I will lose access to my company email so merging it will not make sense).
Julian Sharp 46,686 Reputation points

2026-10-19T20:17:05.5333333+00:00

When you say it is not working, what is the error message?

If you have two Learn profiles, one associated with your work account and one associated with your personal Gmail account then you will need to merge the Learn profiles when you add the other email accounts. There is no ways of avoiding this. You will end up with a single Learn profile with both email accounts linked to it.

https://learn.microsoft.com/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile

https://learn.microsoft.com/training/support/faq?pivots=profile#can-i-merge-two-profiles-of-mine-into-one

If you are having an issue linking the two accounts, a cause I see here is where your company has implemented a policy that prevents work and personal accounts from being linked