I need to clear the cache for a website to operate

Barbara Cathcart 0 Reputation points
2026-10-14T20:59:54.3266667+00:00

I need to clear the cache for a website to operate

Microsoft Edge | Website issues | Windows 10
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  1. Thomas4-N 23,505 Reputation points Microsoft External Staff Moderator
    2026-10-19T12:54:15.8133333+00:00

    Hello Barbara Cathcart,

    Since only one website is affected, you can clear its data without signing out of every other site:

    1. Open Microsoft Edge.
    2. Go to Settings > Cookies and site permissions > Manage and delete cookies and site data > See all cookies and site data.
    3. Search for the website’s name.
    4. Select the delete icon beside it.
    5. Close and reopen the website.

    Deleting the site’s cookies may sign you out of that website, so you may need to sign in again.

    If the problem continues, press Ctrl+Shift+Delete, select Cached images and files, and then select Clear now.

    Microsoft’s instructions are available here: https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

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  2. Bulldog 5,530 Reputation points
    2026-10-15T05:00:24.9966667+00:00

    There's nothing unusual about that, and that's true of all web browsers. Sometimes cookies or cached content from earlier sessions gets in the way of your current session. Then again, we don't know what website you're talking about, so it's impossible to know if there's something special about it.

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  3. AI answer

    2026-10-14T21:00:05.04+00:00

    In Microsoft Edge on Windows 10:

    1. Open Edge.
    2. Select the three dots in the top-right corner, then go to Settings.
    3. Select Privacy, search, and services.
    4. Under Clear browsing data, choose Clear browsing data now or Choose what to clear.
    5. Select at least:
      • Cached images and files
      • Cookies and other site data
    6. Clear the data, then close and reopen Edge.
    7. Open the website again.

    If the site still does not work, test it in InPrivate mode to rule out cached data or extension conflicts. If needed, disable extensions and try again.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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