How can I request a refund?

峯苫由布子 0 Reputation points
2026-10-12T14:33:58.04+00:00

I accidentally added funds to my advertising account using my credit card.

__Could you please let me know the procedure to request a refund?

__広告用の資金を間違ってクレジットカードで入れてしまいました
返金をお願いしたいので手続きを教えてください
アカウントを削除するしかないですか？

Microsoft Advertising | Billing and payments | Billing queries
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  1. MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
    2026-10-12T17:04:39.4266667+00:00

    Hello 峯苫由布子,

    Thank you for using our Microsoft Advertising Learn Q&A Platform!

    I noticed that your inquiry was submitted in Japanese. Since you have reached English Support, I will be responding to your question in English.

    I understand that you accidentally added funds to your Microsoft Advertising account using your credit card and would like to request a refund. Please note that deleting or deactivating your account is not the only option available.

    To help protect your account information and review the available refund options, I have sent you a private message. Please check your private messages and reply with the requested details so I can further assist you with your refund request.

    Once I receive your response, I will be happy to guide you through the next steps.

    Thank you, and I look forward to hearing from you.

    Kind regards,
    Chris | Microsoft Advertising Support Specialist | 1-800-518-5689

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