Azure PostgreSQL FlexibleServer is stuck for over a week now after trying to scale up and cannot be recovered.

Question

Azure PostgreSQL FlexibleServer is stuck for over a week now after trying to scale up and cannot be recovered.

Karol Marek 0

We tried to scale up Azure PostgreSQL Flexible Server from Burstable tier (B1) to General Purpose tier (Intel, Standard_D4s_v3). The server got stuck in Updating state with a message to wait and if it's taking too long to contact Microsoft Support.

User's image

We contacted Microsoft Support, but with our basic plan we could not contact the technical team. After around 6h when it was still stuck, we cancelled the deployment. This didn't change anything.

The server has been stuck for more than a week now. We scaled-up our Support Plan on Azure and created a technical ticket a few days ago, but still we get no help.

We contacted you on X asking to help and we only got response, that they will escalate it, but still no real help was provided and the server is stuck in 'Updating' state with the same message as shown on the screenshot above.

We created a backup of the server. We can recreate it.

However, still we need you to remove this resource, which is stuck. Can somebody help to get the service removed (or bring it back to 'Ready' state if that's easier)?

Smaran Thoomu 35,870 Reputation points Microsoft External Staff Moderator

2026-10-01T16:51:47.5433333+00:00
Hi @Karol Marek
Thank you for bringing this to our attention, and I sincerely apologize for the prolonged impact and frustration this has caused.

A PostgreSQL Flexible Server remaining in the Updating state for over a week after a scale operation is not expected behavior. Since the operation has remained in progress despite cancellation attempts, this indicates the server may be stuck in an internal provisioning state that cannot be resolved through the Azure portal.

At this stage, the issue requires investigation from the Azure Database for PostgreSQL backend service team. To proceed, please share the following details via private message, if they are not already attached to your support request:

Subscription ID

Resource Group name

PostgreSQL Flexible Server name

Azure region

Approximate time the scale operation was initiated

Once we have these details, we can engage the appropriate service team to investigate whether the operation can be completed, rolled back, or the resource can be safely removed if recovery is not possible.

I understand the urgency of the situation and appreciate your patience while we work toward a resolution.
Karol Marek 0 Reputation points

2026-10-01T22:03:18.1866667+00:00

Hi @Smaran Thoomu ,

Thanks for picking this up. These details are included in the support request (2609240050000877). Except that I received only a few questions from the AI assistant and no action has been taken for the past few days.

Can you let me know how I can send you the details via a private message?

Based on this article (https://learn.microsoft.com/en-us/answers/questions/4461501/how-do-i-find-the-private-message-in-this-forum) I should firstly receive a private message from you and then I can reply or maybe I misunderstood. I would really appreciate if somebody could help us to get this solved.

Your answer

Smaran Thoomu 35,870 Reputation points Microsoft External Staff Moderator

2026-10-01T16:51:47.5433333+00:00

Hi @Karol Marek
Thank you for bringing this to our attention, and I sincerely apologize for the prolonged impact and frustration this has caused.

A PostgreSQL Flexible Server remaining in the Updating state for over a week after a scale operation is not expected behavior. Since the operation has remained in progress despite cancellation attempts, this indicates the server may be stuck in an internal provisioning state that cannot be resolved through the Azure portal.

At this stage, the issue requires investigation from the Azure Database for PostgreSQL backend service team. To proceed, please share the following details via private message, if they are not already attached to your support request:

Subscription ID

Resource Group name

PostgreSQL Flexible Server name

Azure region

Approximate time the scale operation was initiated

Once we have these details, we can engage the appropriate service team to investigate whether the operation can be completed, rolled back, or the resource can be safely removed if recovery is not possible.

I understand the urgency of the situation and appreciate your patience while we work toward a resolution.
Karol Marek 0 Reputation points

2026-10-01T22:03:18.1866667+00:00

Hi @Smaran Thoomu ,

Thanks for picking this up. These details are included in the support request (2609240050000877). Except that I received only a few questions from the AI assistant and no action has been taken for the past few days.

Can you let me know how I can send you the details via a private message?

Based on this article (https://learn.microsoft.com/en-us/answers/questions/4461501/how-do-i-find-the-private-message-in-this-forum) I should firstly receive a private message from you and then I can reply or maybe I misunderstood. I would really appreciate if somebody could help us to get this solved.