App Service stuck in AdminDisabled state after subscription reactivation — cannot start

Question

App Service stuck in AdminDisabled state after subscription reactivation — cannot start

Hussein Alwahab 0

Hi community,

My Azure App Service has been stuck in AdminDisabled state for several days

after my subscription was reactivated following a billing issue. The payment

has been resolved and the subscription shows as Active, but the app still

cannot be started.

Environment:

Subscription: be7e6498-cc65-4a01-a171-72e7e0bdc691
Resource group: govshield-rg
App Service: govshield-app
App Service Plan: ASP-govshieldrg-9d43

What I tried:

az webapp start --name govshield-app --resource-group govshield-rg

→ Operation returned an invalid status 'Bad Request'

az resource update --resource-group govshield-rg --name govshield-app \

--resource-type "Microsoft.Web/sites" --set properties.enabled=true

→ Operation returned an invalid status 'Bad Request'

az webapp show --name govshield-app --resource-group govshield-rg \

--query "{state:state, enabled:enabled}"

→ "enabled": true, "state": "AdminDisabled"

Portal behavior:

Start/Restart buttons are greyed out
Health check save fails with "subscription suspended" error even though subscription is Active

Question:

How do I lift the AdminDisabled state without deleting and recreating

the App Service? I cannot delete it because my CI/CD pipeline does not

recreate it — it only deploys to an existing App Service.

Any help appreciated. I have an open billing support ticket but only

getting automated responses so far.

Santhi Siruvuri 5 Reputation points Microsoft External Staff Moderator

2026-09-29T15:50:00.8566667+00:00

Hi @Hussein Alwahab ,

Thanks for reaching out to Q&A, we are looking into the issue and we will keep you posted for any updates.

1 answer

Your answer

Santhi Siruvuri 5 Reputation points Microsoft External Staff Moderator

2026-09-29T15:50:00.8566667+00:00

Hi @Hussein Alwahab ,

Thanks for reaching out to Q&A, we are looking into the issue and we will keep you posted for any updates.

Answer 1

Salamat Shah 750 MVP

The AdminDisabled state is typically an administrative platform restriction and cannot be cleared using az webapp start or by setting properties.enabled=true.

Since the billing issue is resolved and the subscription is Active, I recommend:

Verify there are no remaining subscription restrictions in Azure Portal → Subscriptions.
Escalate the existing Azure Billing/Support ticket and request that the subscription/App Service backend restriction be removed.
Do not delete or recreate the App Service, especially if your CI/CD pipeline depends on the existing resource.

Microsoft Support may need to clear the residual suspension state on the backend before the App Service can start normally.

Hussein Alwahab 0 Reputation points

2026-09-30T02:08:05.6833333+00:00

The problem is that I opened a support ticket on and no one has responded. My production app has been down since then.

Could you help with either of these?