Additional Microsoft Entra services and features related to identity, access, and network security
AADSTS5000225 – inactive tenant blocks Azure and Microsoft Credentials Support
Sharath Koochana
0
Reputation points
My personal Microsoft account is associated with a “Default Directory” tenant that has been blocked due to inactivity.
I receive AADSTS5000225 whenever I try to access Azure or Microsoft Credentials Support. Because of this error, I cannot create a normal support request.
I need Microsoft assistance to resolve/reactivate the inactive tenant or remove the stale tenant association so I can access Credentials Support.
I have the Tenant ID, Trace ID, Correlation ID, and timestamps available and can provide them privately to Microsoft support.
Microsoft Security | Microsoft Entra | Other
Microsoft Security | Microsoft Entra | Other
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