AADSTS5000225 – inactive tenant blocks Azure and Microsoft Credentials Support

Sharath Koochana 0 Reputation points
2026-09-25T14:36:43.3166667+00:00

My personal Microsoft account is associated with a “Default Directory” tenant that has been blocked due to inactivity.

I receive AADSTS5000225 whenever I try to access Azure or Microsoft Credentials Support. Because of this error, I cannot create a normal support request.

I need Microsoft assistance to resolve/reactivate the inactive tenant or remove the stale tenant association so I can access Credentials Support.

I have the Tenant ID, Trace ID, Correlation ID, and timestamps available and can provide them privately to Microsoft support.

Microsoft Security | Microsoft Entra | Other

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