New Free Trial subscription: NotAvailableForSubscription error for all VM sizes in every region

Siovel Rodriguez 0 Reputation points
2026-09-24T02:56:42.0433333+00:00

Hi,

I recently created a new Azure Free Trial account. My $200 USD free credit is showing correctly on the portal home page ("200.00 US$ in remaining credits", valid until Oct 22, 2026).

However, I cannot create any Virtual Machine. When selecting a VM size, I get the following error for every size I try (Standard_B1s, Standard_D2s_v3, B2ats_v2), in every region I've tested (East US, East US 2, Central US, West US 2, Brazil South, Australia East):

"This size is currently unavailable in [region] for this subscription: NotAvailableForSubscription."

Troubleshooting steps already taken:

  1. Registered the resource providers Microsoft.Compute, Microsoft.Network, and Microsoft.Storage — they were initially showing as "NotRegistered" (confirmed under Subscriptions → Resource providers). Waited several minutes for propagation after registering.
  2. Checked Subscriptions → Usage + quotas — no quota data is shown for Compute in any region.
  3. Ran the in-portal troubleshooter ("Diagnose and solve problems") — it could not determine a root cause and had no access to subscription-specific diagnostics.
  4. Tried upgrading the subscription (adding a payment method via "Upgrade") while keeping the Basic support plan and remaining free credit — the error persists after upgrade, identical to before.
  5. Tried opening a support ticket through the portal (Help + Support → All support requests / Diagnose and solve problems → Contact support) — no option to create a new support request appears for this account, even after reaching the end of the panel.

Subscription details:

  • Subscription name: Azure subscription 1
  • Subscription type: Free Trial (now upgraded, payment method added, credit retained)
  • Account email: ******@gmail.com

Could someone please advise whether there's a backend restriction on this subscription preventing VM SKU/quota eligibility, and how I can get it resolved, since I don't seem to have access to open a formal support ticket from the portal?

Thanks in advance.

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

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  1. Andriy Bilous 12,191 Reputation points MVP
    2026-09-24T04:31:29.3033333+00:00

    Hello Siovel Rodriguez

    First confirm whether Azure is applying a subscription-level SKU restriction.

    Run:

    az vm list-skus --location eastus --resource-type virtualMachines --all --output table

    Also check Compute quota:

    az vm list-usage --location eastus --output table

    If essentially all VM SKUs show NotAvailableForSubscription, especially after upgrading the Free Trial to Pay-As-You-Go, this should be raised with Azure Support as a SKU/subscription availability issue. Microsoft's official guidance for this error is to submit a SKU request when the required SKU isn't available to the subscription.

    Also, upgrading a Free Trial to Pay-As-You-Go does not remove the remaining $200 credit immediately; Microsoft says unused credit remains available through the original 30-day period.

    So the best next step is: run az vm list-skus --all; if the VM families show NotAvailableForSubscription, submit a SKU/subscription availability request to Azure Support rather than continuing to try different regions.

    Official documentation:

    Troubleshoot “SKU not available” errors

    Azure VM quotas and capacity

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  2. Andreas Baumgarten 132.9K Reputation points MVP Volunteer Moderator
    2026-09-24T09:36:21.05+00:00

    Hi @Siovel Rodriguez ,

    in addition to Andriy:

    There are limits of available Azure regions with Azure Free Trial accounts:

    Please navigate in the Azure Portal to https://portal.azure.com/#view/Microsoft_Azure_Policy/PolicyMenuBlade.MenuView/~/Assignments/%23view/Microsoft_Azure_Policy/PolicyMenuBlade/~/Assignments/undefined

    please check the following policy:

    User's image

    In the list you can verify which regions are allowed for deployments in your Azure Subscription:

    User's image

    In the "Parameter value" of "allowedLocations" are the available Azure regions listed for your resources.

    Since the beginning of July 2026, Azure VM SKU series v1 through v4 have been subject to certain capacity or availability restrictions.

    Please take a look here: Previous-generation VM size series capacity limitations and migration guidance

    Instead of using v1 - v4 Azure VM SKU series it is recommended to select v5, v6, and v7 VM series: Migration recommendations

    Same counts for the B v1 VM SKU series. Please try the B v2 VM SKU series.

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

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  3. Siovel Rodriguez 0 Reputation points
    2026-09-25T03:04:07.5733333+00:00

    Additional finding: I ran Get-AzComputeResourceSku for both eastus and brazilsouth. In both regions, small/affordable SKUs (B-series, general-purpose D-series like D2s_v3) are blocked with "NotAvailableForSubscription, type: Location", while large/expensive SKUs (D128 series, M-series, NC-series with GPU) show no restriction. This strongly suggests an anti-fraud restriction applied specifically to entry-level VM sizes on this Free Trial subscription, rather than a quota or configuration issue on my end. Could someone from the Azure team confirm this and let me know how to get it lifted?

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  4. Siovel Rodriguez 0 Reputation points
    2026-09-25T03:04:46.7466667+00:00

    Additional finding: I ran Get-AzComputeResourceSku for both eastus and brazilsouth. In both regions, small/affordable SKUs (B-series, general-purpose D-series like D2s_v3) are blocked with "NotAvailableForSubscription, type: Location", while large/expensive SKUs (D128 series, M-series, NC-series with GPU) show no restriction. This strongly suggests an anti-fraud restriction applied specifically to entry-level VM sizes on this Free Trial subscription, rather than a quota or configuration issue on my end. Could someone from the Azure team confirm this and let me know how to get it lifted?

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  5. Siovel Rodriguez 0 Reputation points
    2026-09-25T03:14:51.61+00:00

    I tried to submit a SKU/subscription availability request via the portal, but 'Contact support' shows no option to create a new request for this subscription. Could you point me to the specific link/form for a SKU request, or escalate this on my behalf?

    Additional finding: I ran Get-AzComputeResourceSku for both eastus and brazilsouth. In both regions, small/affordable SKUs (B-series, general-purpose D-series like D2s_v3) are blocked with "NotAvailableForSubscription, type: Location", while large/expensive SKUs (D128 series, M-series, NC-series with GPU) show no restriction. This strongly suggests an anti-fraud restriction applied specifically to entry-level VM sizes on this Free Trial subscription, rather than a quota or configuration issue on my end. Could someone from the Azure team confirm this and let me know how to get it lifted?

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