Dark outlines around desktop icons progressing to black screens. Easy fix for old chemistry major?

Admin 0 Reputation points
2026-09-13T04:12:28.8466667+00:00

Hi: I have a weird problem with Windows 11 (Dell Precision 3460 - 1 y/o). A short time after boot-up, if the mouse crosses a desktop folder or file icon, a black square appears around the desktop icon. If I don't do anything, the two screens I have connected eventually go completely black. I can recover function by opening a folder, firing up the task manager and restarting Windows Explorer. Most of the time I can then go a full session without a reoccurrence but sometimes it repeats. I've done the 3 DISM steps multiple times followed by sfc /scannow. All the software and drivers are up to date. I've "wiped the corrupted icon cache" and verified the "windows registry shell path". I've checked "system virtual memory allocation". All seem nominal. I tried to create a test profile using net user ... /add etc, but the new test profile isn't showing up in the start-up menu lower left so I can't see if I have a "corrupted user profile". I'm at the point in the online instructions where I think the next step is a "clean boot"? The problem is that I have MS365 for small business, so if something goes wrong I'll have to contact MS to try to get back into my system. I used to have my subscription through SaaSHost who had fantastic customer support, but that's going away as I now have to buy direct from MS. As far as I can tell there's basically no one-on-on support from MS: it's all bots and out-of-date self-help documents. Is there someone out there who could walk me through "fixing a corrupted user profile" without losing my Outlook files, Office, even being able to access my computer, and performing a "clean boot". Thanks, in advance!

Windows for home | Windows 11 | Performance and system failures
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  1. EmilyS726 265.1K Reputation points Independent Advisor
    2026-09-13T04:51:55.57+00:00

    Hello

    Hold down Win + R. put in

    %appdata%\Microsoft\Windows\Themes
    

    Press enter, and it should open up the folder.

    In the folder, delete the contents of that folder. Then restart the computer.

    Set the desktop background again, preferably using an image saved locally under Pictures rather than one stored on OneDrive or other cloud storage, a network location, or a removable drive.

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  2. AI answer

    2026-09-13T04:12:49.7466667+00:00

    Based on the symptoms and the steps already tried, the next low-risk path is:

    1. Try the graphics reset when the screen starts going black
      Press Windows + Ctrl + Shift + B. This resets the graphics driver. If the issue is only a temporary display/driver stall, the screen should flicker or beep and recover.
    2. Use the built-in black-screen checks
      If the display goes black again:
      • Press Windows + P, then press P again and Enter to cycle display modes.
      • Press Ctrl + Alt + Del and open Task Manager.
      • If Task Manager opens, restart Windows Explorer.
    3. Check the shell setting again
      Since the shell path was already checked, confirm that this registry value is still correct:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
      The Shell value must be explorer.exe. Warning: registry changes are risky. Back up the registry before changing anything.
    4. Do a clean boot
      A clean boot is the documented next step when black screen appears after sign-in and the shell setting is correct. Its purpose is to identify whether a startup app or service is causing Explorer or the desktop shell to fail.
    5. If clean boot does not isolate it, check whether Explorer is hanging
      Open Event Viewer:
      • Press Windows + R
      • Run eventvwr.msc
      • Go to Windows Logs > Application
      • Look for Event ID 1000 around the time of the problem
      • Check whether it references explorer.exe or userinit.exe
    6. If Explorer or userinit is involved, capture diagnostic data
      If Task Manager is accessible during the issue, check whether explorer.exe and userinit.exe are running on the Details tab.
      • If they are running, capture dumps with ProcDump:
             procdump -ma explorer.exe explorer.dmp
             procdump -ma userinit.exe userinit.dmp
        
      • If they are not running or appear to exit, use Process Monitor boot logging or configure ProcDump to capture on exit:
             Procdump -e 1 -x C:\Temp explorer.exe
        
    7. For blank or damaged icons specifically, clear the icon cache and re-register Shell Experience Host
      Since icon corruption is part of the symptom pattern, the documented steps are:
      • End Windows Explorer in Task Manager
      • Run elevated cmd.exe
      • Run:
             CD /d %userprofile%\AppData\Local
             DEL IconCache.db /a
        
      • Restart explorer.exe
      Then open elevated PowerShell and run:
         Get-AppXPackage -AllUsers | Where-Object {$_.InstallLocation -like "*ShellExperienceHost*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
      
      Restart Windows afterward.
    8. If the issue started after a Windows 11 upgrade or corruption is suspected, use the Windows repair reinstall path
      One accepted Microsoft Q&A resolution for recurring Explorer-related black background behavior is Settings > System > Recovery > Reinstall now in the Fix problems with Windows Updates section. That process is described as repairing Windows corruption without affecting files, settings, or installed apps.

    For the concern about Outlook files, Office, and access to the PC: the provided material does not include a documented procedure for repairing a corrupted user profile or preserving Outlook data during profile repair, so the supported guidance here is to use the black-screen troubleshooting path above rather than profile-repair steps.


    References:

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