How to investigate a charge from Xbox Microsoft for 24.60

To investigate an Xbox/Microsoft charge for 24.60 on a bank account:

1. Go to the Microsoft account Manage your payments page and select Investigate for the charge if it appears there.
2. Check Microsoft order history for purchases with the same amount and date.
3. Review whether the charge could be from:
   • a subscription with recurring billing enabled
   • a family member using the card
   • a previously declined payment that was retried
   • a pre-order or split order
   • an in-app purchase from a game or app
4. If the charge does not appear in order history, check whether another Microsoft account or a family member’s account used the same card.
5. If the charge still cannot be identified and payment information may be compromised, contact the bank or payment provider immediately to prevent more charges.
6. If more help is needed, use Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support.

If the charge turns out to be an Xbox app or game purchase, refund eligibility depends on the purchase type and applicable policy.

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