how do i link my 2 accounts so i can transfer emails between them in the new outlook?

Hi Dave,

Thanks for the additional info. The error you're seeing is likely coming from the account associated with Teams, specially if it is a work or school Microsoft 365 account.

In your new Outlook for Windows, moving or copying emails between accounts is controlled by an Exchange Online mailbox policy called "ItemsToOtherAccountsEnabled". For security reasons, moving emails from an organization account to another account, including a personal Microsoft account, can be disabled by default.

Your personal Microsoft account normally isn't the issue here. The setting for personal accounts is managed by Microsoft and is enabled by default. The Teams/work account is the one that would need to be checked by Microsoft 365 or the Exchange administrator for that organization.

If you are the administrator of the Microsoft 365 organization that owns the Teams account, you can check the OWA mailbox policy and enable cross-account moves with Exchange Online PowerShell:

Set-OwaMailboxPolicy -Identity "<PolicyName>" -ItemsToOtherAccountsEnabled $true

This policy needs to allow the move operation for the organization account involved. Microsoft also notes that these mailbox policies apply to both New Outlook and Outlook on the web.

So, the fact that this worked in classic Outlook but is now blocked in New Outlook does fit with the policy-based behavior in New Outlook.

If you don't administer the Microsoft 365 organization behind the Teams account, the organization's administrator would need to review this setting.

Regards,
Jhun

Hi Dave,

Good day. New Outlook can have both accounts added, and Microsoft now supports moving emails between personal accounts. First, make sure both email accounts are added to the same New Outlook app:

1. Open New Outlook and go to View > View settings.
2. Select Accounts > Your accounts.
3. Under Email accounts, select Add Account and sign in to your second account.
4. Return to your mailbox. You should now see both accounts in the folder pane.

To transfer an email:

1. Open the folder containing the email you want to move.
2. Select the email.
3. Drag it to the destination folder under your other account.
4. Release the mouse button when the destination folder is highlighted.
5. You can also select the email, choose move from the ribbon, and then select the destination folder. Microsoft documents this as supported in New Outlook.

Incase you don't see the second account or the other account's folders when trying to move a message, that usually means the account hasn't been added correctly or the move option isn't available for that particular account type.

I hope this helps.

Regards,
Jhun