My 1.25$ xbox gift card got refunded + I did not get my points back that I spent on the 1.25$ xbox gift card.

Microsoft Rewards orders are final and are not eligible for return or exchange. Once a reward is ordered, it cannot be canceled or refunded for points except for defective products or where required by applicable law.

If the Xbox gift card reward shows as refunded or cancelled, one documented possibility is that the reward was out of stock or unavailable. In that case, Microsoft may refund the points. Rewards orders can also be cancelled for reasons such as redeeming in the wrong region, redeeming in multiple regions, using a VPN, using a VoIP phone number, or the reward being unavailable.

To check the order status:

1. Sign in to the Rewards page with the same Microsoft account.
2. Select Redeem > Order history.
3. Find the order and check Status.
4. If needed, use Resend to get the confirmation email again.

If the points still were not returned, use the Microsoft Rewards Support contact form for account-specific review.

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