Zoom Camera

Gerald Richard 0 Reputation points
2026-09-10T01:54:40.0766667+00:00

My webcam does not work while on Zoom. How do I install it?

Windows for home | Windows 11 | Settings
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  1. SD - IA 178.7K Reputation points Independent Advisor
    2026-09-10T02:45:55.9+00:00

    Hi,

    Does it work properly on other apps?

    Via https://support.microsoft.com/en-us/windows/privacy/manage-app-permissions-for-a-camera-in-windows

    1. Select Start WindowsLogo > Settings SettingsApp > Privacy & security Shield > Camera Camera . Open Camera settings
    2. Turn the Camera access to On. This setting lets individual users on the device choose if they want apps to be able to access the camera.

    Also check out these documents:

    Resolve it yourself: Camera not working in Windows

    https://yourwindowsguide.com/2020/04/camera-not-working-in-windows.html

    Troubleshooting camera issues during a meeting

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068908

    Troubleshooting video display appearing as a black screen

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058625

    If you could share the exact error, I can assist you further.

    I look forward to hearing from you about the results of the troubleshooting.

    Standard 3rd party link disclaimer:

    There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

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  2. AI answer

    2026-09-10T01:54:56.4233333+00:00

    A webcam usually does not need to be installed separately in Windows if it already appears in Bluetooth & devices or the Camera app. For Zoom, the issue is usually camera access, a hardware privacy block, or the camera driver.

    Try these steps in order:

    1. Open Start > Settings > Privacy & security > Camera.
      • Turn Camera access On.
      • Turn Let apps access your camera On.
    2. Check whether the camera is blocked by hardware.
      • Some laptops have a camera shutter/privacy slider near the lens.
      • Some also have a keyboard camera key such as Fn + a function key with a camera icon.
    3. Test the camera in Windows.
      • If the camera works in the Windows Camera preview, the webcam is present and Windows can see it.
      • If Zoom still does not show video, check whether the camera appears in Zoom settings.
    4. Run the Windows camera troubleshooter.
      • Use the Get Help app to run the automated camera troubleshooter.
      • It can automatically diagnose and fix many camera issues.
    5. Reinstall or refresh the camera driver.
      • Open Device Manager.
      • Expand Cameras.
      • Right-click the camera and update or uninstall the driver, then restart Windows.
      • On Surface devices, Microsoft specifically warns not to uninstall camera drivers on Surface Pro X, because recovery requires a full reset.

    If the webcam works in Windows but not in Zoom, the camera is already installed and the problem is likely with Zoom recognizing it rather than with Windows installation.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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