Teams for Mac suppresses guitar audio despite High Fidelity Music Mode — browser works correctly

Jamie 0 Reputation points
2026-09-09T16:54:28.4366667+00:00

Problem description:

I use Microsoft Teams for online guitar lessons. My established setup has worked correctly until very recently, but the Teams Mac desktop application has suddenly started completely suppressing guitar audio while transmitting speech normally.

System/setup:

  • Mac Studio, latest macOS
  • Microsoft Teams for Mac: 26225.1704.5081.2906
  • Universal Audio Apollo Twin via Thunderbolt
  • Two microphones into the Apollo: one for speech, one for guitar
  • Teams microphone input: Universal Audio Thunderbolt
  • OBS Virtual Camera used for video only

Teams audio settings:

  • High Fidelity Music Mode: ON and activated during the meeting
  • Noise suppression: OFF
  • Automatic microphone sensitivity: OFF
  • Echo cancellation: tested both ON and OFF, with no change

Actual behaviour:

  • Speaking only → speech transmitted normally
  • Guitar only → guitar is effectively completely suppressed
  • Speaking + playing guitar simultaneously → speech transmitted normally, guitar remains suppressed

Both microphone signals are present and operating normally in Universal Audio Console and OBS.

Important A/B test:

Using Teams in a web browser on the same Mac, with the same Apollo interface, microphones and Teams meeting, both speech and guitar are transmitted correctly.

The problem therefore appears specific to the Teams Mac desktop application's audio processing rather than the microphones, Apollo interface, macOS audio configuration or Teams service.

This setup previously transmitted guitar correctly using the Teams desktop application. The issue is reproducible on Teams version 26225.1704.5081.2906.

Steps to reproduce:

  1. Connect Universal Audio Thunderbolt audio interface to Mac.
  2. Select Universal Audio Thunderbolt as Teams microphone.
  3. Disable noise suppression and automatic microphone sensitivity.
  4. Enable and activate High Fidelity Music Mode.
  5. Join a Teams meeting.
  6. Speak — speech is transmitted normally.
  7. Play guitar into the second microphone — guitar is suppressed.
  8. Speak and play simultaneously — speech passes, guitar remains suppressed.
  9. Join via Teams Web using the same hardware/input — guitar and speech both transmit correctly.

Expected result: With High Fidelity Music Mode enabled and noise suppression disabled, Teams desktop should transmit both speech and musical-instrument audio.

Actual result: Teams desktop appears to identify/suppress the guitar as unwanted background/non-speech audio.Problem description:

I use Microsoft Teams for online guitar lessons. My established setup has worked correctly until very recently, but the Teams Mac desktop application has suddenly started completely suppressing guitar audio while transmitting speech normally.

System/setup:

  • Mac Studio, latest macOS
  • Microsoft Teams for Mac: 26225.1704.5081.2906
  • Universal Audio Apollo Twin via Thunderbolt
  • Two microphones into the Apollo: one for speech, one for guitar
  • Teams microphone input: Universal Audio Thunderbolt
  • OBS Virtual Camera used for video only

Teams audio settings:

  • High Fidelity Music Mode: ON and activated during the meeting
  • Noise suppression: OFF
  • Automatic microphone sensitivity: OFF
  • Echo cancellation: tested both ON and OFF, with no change

Actual behaviour:

  • Speaking only → speech transmitted normally
  • Guitar only → guitar is effectively completely suppressed
  • Speaking + playing guitar simultaneously → speech transmitted normally, guitar remains suppressed

Both microphone signals are present and operating normally in Universal Audio Console and OBS.

Important A/B test:

Using Teams in a web browser on the same Mac, with the same Apollo interface, microphones and Teams meeting, both speech and guitar are transmitted correctly.

The problem therefore appears specific to the Teams Mac desktop application's audio processing rather than the microphones, Apollo interface, macOS audio configuration or Teams service.

This setup previously transmitted guitar correctly using the Teams desktop application. The issue is reproducible on Teams version 26225.1704.5081.2906.

Steps to reproduce:

  1. Connect Universal Audio Thunderbolt audio interface to Mac.
  2. Select Universal Audio Thunderbolt as Teams microphone.
  3. Disable noise suppression and automatic microphone sensitivity.
  4. Enable and activate High Fidelity Music Mode.
  5. Join a Teams meeting.
  6. Speak — speech is transmitted normally.
  7. Play guitar into the second microphone — guitar is suppressed.
  8. Speak and play simultaneously — speech passes, guitar remains suppressed.
  9. Join via Teams Web using the same hardware/input — guitar and speech both transmit correctly.

Expected result:
With High Fidelity Music Mode enabled and noise suppression disabled, Teams desktop should transmit both speech and musical-instrument audio. This was always previously the case before the latest release on 9th September.

Actual result:
Teams desktop appears to identify/suppress the guitar as unwanted background/non-speech audio.

Microsoft Teams | Microsoft Teams Free | Calls
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1 answer

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  1. AI answer

    2026-09-09T16:54:49.9666667+00:00

    The A/B test isolates this to the Teams desktop app on macOS, not the Apollo interface, microphones, macOS input path, or the Teams meeting itself. The supported actions in the available guidance are:

    1. Use Teams on the web as the immediate workaround Since the same Mac, same interface, and same meeting work correctly in the browser, the web client is the cleanest workaround for lessons until the desktop app behavior changes.
    2. Confirm Teams still has microphone permission in macOS On macOS: System Preferences > Security & Privacy > Microphone > make sure Microsoft Teams is selected. Then close all apps and restart the Mac.
    3. Check the selected input device inside Teams In Teams: Settings and more > Settings > Devices. Verify the intended input device is selected.
    4. Test general Teams audio behavior on macOS by restarting the macOS audio service Microsoft’s macOS Teams audio troubleshooting states that unclear call audio and missing Teams sound can occur when audio processing is not working correctly, and the resolution is to restart coreaudiod.
      • If admin access is available, open Terminal and run:
             sudo killall coreaudiod
        
        This restarts the macOS audio service. Audio may briefly interrupt while it restarts.
      • If admin access is not available, restart the Mac.
    5. Make sure Teams and macOS are fully updated The microphone and speaker troubleshooting guidance recommends using the latest Teams version and the most recent macOS update.

    Based on the documented guidance, there is no supported setting in the provided material that specifically disables instrument suppression in the Mac desktop client beyond the audio settings already tested. Because the browser path works and the desktop app path does not, the practical supported path is to use Teams on the web for guitar lessons and retest the desktop app after updates.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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