Create a support ticket to enable a server for Azure SQL

Question

Create a support ticket to enable a server for Azure SQL

Support Spokenform 0

Hello,

I just started with Azure App Service. I was finally able to request 1 core server for it. Now I need to create database and I prefer Azure SQL. Second time around I don't know how to create a support ticket to create a server for it. Azure resources is convoluted and wasted lot of time.

Can someone help on how to create such a ticket.

Thanks

MP

Erland Sommarskog 137.3K Reputation points MVP Volunteer Moderator

2026-09-09T06:47:00.9966667+00:00

Why would you create a support ticket to create something you can create yourself? Or at least, that someone with access to the same subscription can create? Thus, if you don't have permissions yourself, you will need to speak with the person(s) in your organisation that administers the subscription.
Support Spokenform 0 Reputation points

2026-09-09T22:16:46.11+00:00

I am the owner of the account. When I tried to create Azure SQL, in the Location section, following error appears.

Thanks for attempting to solve my issue though.
Erland Sommarskog 137.3K Reputation points MVP Volunteer Moderator

2026-09-10T13:03:20.29+00:00

OK. It would have helped if you had included the error message in your original post to reduce confusion.

Since I rarely submit support requests myself, I may not be the best person to give on advice how to do that. There certainly are menus in the portal, but I think the aim at self-service and try to steer you away from actually submitting a request. I have a feeling that you may need to have a support plan.

Then again, the link the in error message may actually seem to give instructions for how to create support ticket for increased quota...

(I think that the root problem here is that some Azure regions are quite constrained on free capacity. So much for the promise of the cloud.)

1 answer

Your answer

Erland Sommarskog 137.3K Reputation points MVP Volunteer Moderator

2026-09-09T06:47:00.9966667+00:00

Why would you create a support ticket to create something you can create yourself? Or at least, that someone with access to the same subscription can create? Thus, if you don't have permissions yourself, you will need to speak with the person(s) in your organisation that administers the subscription.
Support Spokenform 0 Reputation points

2026-09-09T22:16:46.11+00:00

I am the owner of the account. When I tried to create Azure SQL, in the Location section, following error appears.

Thanks for attempting to solve my issue though.
Erland Sommarskog 137.3K Reputation points MVP Volunteer Moderator

2026-09-10T13:03:20.29+00:00

OK. It would have helped if you had included the error message in your original post to reduce confusion.

Since I rarely submit support requests myself, I may not be the best person to give on advice how to do that. There certainly are menus in the portal, but I think the aim at self-service and try to steer you away from actually submitting a request. I have a feeling that you may need to have a support plan.

Then again, the link the in error message may actually seem to give instructions for how to create support ticket for increased quota...

(I think that the root problem here is that some Azure regions are quite constrained on free capacity. So much for the promise of the cloud.)

Answer 1

To create an Azure support ticket for Azure SQL in the portal:

In the Azure portal, select ? in the global header, or open Help + Support.
Enter a few words describing the issue, or start from the SQL resource area if available through Support + Troubleshooting.
If the suggested solutions do not help, select Create a support request.
In Problem description:
- Select the correct subscription.
- Set the issue to the service most related to the problem, which should be Azure SQL.
- Choose the most relevant Problem type and Problem subtype if shown.
- Use the subscription where the problem is occurring. Selecting the wrong service or subscription can delay the request.
In Recommended solution, if nothing resolves the issue, select Return to support request, then Next.
In Additional details:
- Enter clear Problem details, including when the issue started and steps to reproduce.
- Optionally upload one file, such as a log or browser trace.
- Choose whether to allow Advanced diagnostic information collection.
- Select the Support plan and the Severity level that matches the business impact.
In Contact info:
- Choose Email or Phone.
- Select the preferred Support language.
- Confirm the country/region.
In Review + create, verify the details and select Create.

Required permissions:

For a subscription-based support request, the account needs Owner, Contributor, or Support Request Contributor at the subscription level, or a custom role with Microsoft.Support/* permissions.
For technical support, a support plan is required.

If the issue is specifically about enabling Azure SQL server creation in a region, make sure the request is filed against the affected subscription and Azure SQL service so it routes correctly.

References: