Not getting emails in my Outlook

Anthony Powell 0 Reputation points
2026-09-09T03:02:25.4966667+00:00

In my Outlook I have a message saying that I have to sign in to my account?? I am already signed in. Do not know what to do. I am not getting any emails.

Outlook | Web | Outlook.com | Email
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  1. AI answer

    2026-09-09T03:02:38.8933333+00:00

    If Outlook says the account needs to be signed in, first verify whether the account itself can sign in in a browser.

    1. Open Outlook.com and try to sign in with the same Microsoft account.
    2. If sign-in works in the browser, check for any security prompts or unusual sign-in verification messages.
    3. Then return to Outlook and sign in again when prompted.

    If Outlook.com sign-in fails:

    • Use the sign-in troubleshooter.
    • If the account is temporarily blocked because of unusual sign-in activity, use the unblock guidance.

    If sign-in works but email is still missing:

    • Check the Junk Email folder. If the message is there, mark it as Not junk.
    • If Focused Inbox is enabled, check the Other tab.
    • If Outlook.com service status is not green, wait and try again later.

    If the issue is in Outlook on a desktop app rather than Outlook.com in the browser:

    • If the account password was changed recently, Outlook may need the new password entered again.
    • In classic Outlook, if the status bar shows Disconnected, Working Offline, or Trying to connect..., go to Send/Receive and turn off Work Offline.
    • Make sure the internet connection is working by opening a website in a browser.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. GsN5034 - IA 76,370 Reputation points Independent Advisor
    2026-09-09T03:49:06.35+00:00

    Hello,

    Are you accessing Outlook through the Outlook app on your desktop or Outlook.com online?

    1. Open an incognito tab in any web browser and sign in with your Microsoft account here- https://outlook.live.com/
    2. See whether you can log in successfully and can send or receive emails normally.

    This will help us confirm that there are no issues with your Outlook emails or your account.

    If you see a “You have to sign in” message on Outlook.com, clear your browsing history, cache, and cookies, then sign in again with your account.

    If you are using the desktop app, sign out of your Microsoft account in the Outlook app, then sign in again.

    If you are still having issues,

    Please take a screenshot of the error you're getting and post it here. This will help me confirm exactly where you're having this issue and provide the right steps to resolve it.

    Was this answer helpful?

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