cannot log into my microsoft account from my surface pro

Geoerge DeRose 0 Reputation points
2026-09-08T21:54:47.92+00:00

cannot log into my Microsoft account from my surface pro

Surface | Surface Pro | Safety and security
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  1. S.Sengupta 32,031 Reputation points MVP Volunteer Moderator
    2026-09-09T00:45:07.7266667+00:00

    If browser sign-in works but Windows doesn't, go to Settings > Accounts > Email & accounts (or Access work or school), remove the problematic account, restart, and re-add it. This clears a corrupted local credential cache, which is a common cause after Windows updates.

    Go to account.live.com/password/reset from another device (phone or another computer). If you can get in there, the account itself is fine and the issue is local to the Surface Pro.

    I can't sign in to my Microsoft account

    Microsoft account sign-in helper

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