new outlook freezes when opened - unable to resolve with all fixes, i.e., repair, reset, uninstall, download, etc.

Beverly Lovely 0 Reputation points
2026-09-08T14:24:54.89+00:00

New Outlook frozen, unable to repair, reset. Uninstalled, and downloaded. Still frozen. Tried classic outlook, but emails not synching, populating.
Uninstalled Microsoft Office, Outlook, etc., reinstalled outlook. No change.
I have multiple email accounts (5) and none are synching correctly.

Outlook | Windows | New Outlook for Windows | For home
Answer accepted by question author
SD - IA 178.6K Reputation points Independent Advisor
2026-09-08T15:07:40.51+00:00

Hi Beverly,

I will walk through a few steps with you. Some of these are just to help figure out what is wrong, not to fix it right away. So if nothing changes after a step, that is normal. I will keep going until we solve it.

Did you try this troubleshooting step:

Press Windows + R, type %localappdata%\Microsoft, and press Enter.

Delete the Olk and OneAuth folders.

Restart Outlook.

This only removes temporary Outlook data that will be recreated automatically. Your emails will remain safe.

If this step does not work, I will move to uninstalling the latest update.

I look forward to hearing from you to get the results of the troubleshooting.

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  1. SD - IA 178.6K Reputation points Independent Advisor
    2026-09-08T15:22:37.47+00:00

    Awesome! Have a wonderful rest of the week!

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