Error message from CoPilot while logging into Outlook

Dom 0 Reputation points
2026-09-08T13:50:27.41+00:00

I'm getting this error message when trying to log into my business Outlook account:

Something went wrongserver Error(/): GetSections returned no conversation historyTry againShow debug details (internal only)

HOW TO FIX???

Outlook | Windows | New Outlook for Windows | For business
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  1. Hornblower409 14,425 Reputation points
    2026-09-09T05:35:36.45+00:00

    Looks to be a reported Service Health issue. Shows as Restored.

    https://admin.cloud.microsoft/?#/search/:/alerts/MO1469271

    Users received a "GetSections returned no conversation history" error message.

    Sep 8 2026 12:28 PM CDT (17:28)

    We reverted a recent service update that was intended to improve chat-loading functionality when accessing m365.cloud.microsoft and confirmed through service telemetry that the error rates have subsided and service is restored.

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  2. Felipe Assme 0 Reputation points
    2026-09-08T15:27:07.3833333+00:00

    Same issue here

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  3. Daniel-Vo 6,270 Reputation points Microsoft External Staff Moderator
    2026-09-08T14:32:13.4466667+00:00

    Hi Dom,

    Thank you for posting your question in the Microsoft Q&A forum.

    Could you try signing in to Outlook on the web with the same business account and check whether your inbox opens? If your inbox won’t open, do you see the same error message there?

    Also, can you still read your mail afterward, or does the message stop you from opening your inbox? If possible, could you provide a screenshot of the error so that I can better understand the issue especially the "Show debug details" section?

    If you have extra questions about this answer, please click "Comment".    

    Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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