My controller acts like a mouse pointer

Question

My controller acts like a mouse pointer

✦MOONIEE ✦ 0

Up until recently, both of my Xbox and PS5 controller acts like a mouse on my pc, but it's only on applications such as Spotify, Google Chrome, Microsoft Edge, etc. I tried disabling and re-enabling the controllers in Device Manager, it works only for a short period a time and once the pc locks and goes back into sleep mode the controllers go back to acting like a mouse again. Pls help

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Answer 1

Emma1-N 11,865 Microsoft External Staff Moderator

Welcome ✦MOONIEE ✦,

Thank you for posting to Microsoft Q&A.

To better understand the issue, could you please confirm:

Are the controllers connected through Bluetooth, USB cable, or a wireless adapter?
Do both the Xbox and PS5 controllers show the same behavior?
Have you recently installed any controller-mapping software such as Steam Input, DS4Windows, reWASD, or similar tools?

In the meantime, please try these checks:

Open Settings > Accessibility > Mouse pointer and touch and verify that no controller accessibility features are enabled.
Open Device Manager and expand Human Interface Devices. Look for entries related to HID-compliant game controller or your controllers. Open Properties > Power Management and uncheck "Allow the computer to turn off this device to save power" if available.
Open Control Panel > Power Options > Choose what the power buttons do and temporarily disable Turn on fast startup (recommended), then restart the PC.
Test whether the issue still occurs after a clean restart (not waking from sleep). This will help determine whether the behavior is specifically triggered when Windows resumes from sleep.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

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Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-09T03:58:11.76+00:00

Hello ✦MOONIEE ✦,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
✦MOONIEE ✦ 0 Reputation points

2026-09-10T01:26:27.73+00:00

Hi yes sorry I'm just now seeing this, my controllers are both connected through Bluetooth and USB cable, and they still are experiencing the same behavior, i followed the directions you sent and it is still acting the same way.
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-10T04:24:32.52+00:00

Hello ✦MOONIEE ✦,

Thank you for responding. Please check the step:

Open Control Panel > Power Options > Change plan settings > Change advanced power settings. Under USB settings, set USB selective suspend setting to Disabled, then restart the PC.