Issue with an inactive account

CHENET PIERRE 0 Reputation points
2026-09-07T16:37:19.4166667+00:00

It is really frustrating that to have Microsoft account where I can't remove or replace an old email attached to my account.

I am paying to use it; it is not free to me. why i have to go through this. I am the one who manage my account, I should be the one who know who or what email need to be with my administrator account.

Please.

Microsoft 365 and Office | Other
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  1. Thomas4-N 21,530 Reputation points Microsoft External Staff Moderator
    2026-09-09T10:41:50.14+00:00

    Hello CHENET PIERRE,

    Could you clarify where the old administrator email appears?

    • Microsoft account > Your info > Account info
    • Security > Advanced security options
    • A work or school account page
    • Windows Settings > Accounts

    These represent different account settings and require different steps. If possible, share a screenshot with all email addresses and personal details hidden.

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  2. CHENET PIERRE 0 Reputation points
    2026-09-07T16:39:02.4766667+00:00

    The old administrator email that is no longer in use does not have way to edit

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  3. AI answer

    2026-09-07T16:37:36.2366667+00:00

    For a Microsoft account, email addresses are managed as aliases. It is possible to add, remove, or change them from the Your info page at https://account.live.com/names/manage.

    Steps:

    1. Sign in to Edit account info.
    2. Select Add email to add another address, or select Remove next to an existing address.
    3. If the goal is to keep the account but use a different sign-in address, add the new address first and then make it the primary alias.

    Important details:

    • Aliases on the same Microsoft account share the same password, contacts, subscriptions, online storage, and account settings.
    • Verification codes sent by email can only be sent to the primary alias or another email added as a way to verify sign-in.
    • An organization may restrict adding its email addresses.
    • If the address involved is a work or school account, changes may need to be made by the organization’s Microsoft 365 administrator rather than by the account owner.
    • If sign-in is blocked or the account details cannot be changed, use the Sign-in helper or Contact Microsoft Support. Support agents cannot send password reset links or directly change protected account details.

    If the issue is specifically that the old email belongs to a work or school identity tied to the account, the next step is to contact the organization’s admin or internal help desk to have that address changed or removed.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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