Updating Billing Info

If Skype Credit cannot be activated because the billing address update fails, use this sequence:

1. Open account.live.com and go to Your info.
2. Verify Language is selected and correct. A missing or invalid language/region setting can block billing address updates.
3. Verify Country/Region is correct.
4. Save any profile changes.
5. Try updating the billing address again.
6. If it still fails, use an InPrivate/Incognito browser window and try again.
7. If needed, temporarily change Country/Region to another country, save, then change it back to the correct country and re-enter the billing address.
8. After the billing info is accepted, try reactivating Skype Credit and then open the Skype Dial Pad again.

Relevant checks for calling:

• Make sure the same personal Microsoft/Skype account is signed in that holds the Skype Credit.
• If the account shows Account blocked, paid services may be suspended temporarily because of payment issues, and billing address information may be required before Skype Dial Pad can be used.
• Active subscriptions or Skype Credit can be checked by signing in to https://calling.web.skype.com/.

References:

• Troubleshooting Skype subscriptions
• How do I access or change my data on Skype?
• How to manually update my billing information or reactivate my Skype Credit? - Microsoft Q&A
• How to use Skype dial pad without message error about address - Microsoft Q&A
• Can't update my billing address - Microsoft Q&A
• activate skype credit - Microsoft Q&A
• can not update billing address - Microsoft Q&A