NOT RECIEVING CERTAIN EMAIL EX: Email address: [Moderator note: Personally Identifiable Information removed]@owwsc.nama.om

juland muhanna 0 Reputation points
2026-09-07T14:35:14.9433333+00:00

Our Outlook is not recieving emails from Email address: [Moderator note: Personally Identifiable Information removed]@owwsc.nama.om for password reset purpose. kindly request you to unblock it. or is their any other issue of receiving those emails kindly support us to sort it out

Outlook | Windows | New Outlook for Windows | For business
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  1. AI answer

    2026-09-07T14:35:31.9966667+00:00

    Blocking or unblocking a sender cannot be done from here. In Outlook, blocked senders are moved to the Junk Email folder, and if mail from a blocked sender still appears or does not arrive, the most common checks are:

    1. In Outlook on the web or new Outlook, go to Settings > Mail > Junk email.
      • Check whether the sender address or domain is in Blocked senders or Blocked domains.
      • If needed, remove it from the blocked list.
    2. Check the Junk Email folder.
      • If the message is there and it is legitimate, mark it as not junk.
    3. Check for rules or forwarding that may be moving or hiding the message.
      • In Outlook.com, review whether email forwarding is enabled.
      • Check whether any mail rules are preventing the message from being seen.
    4. Check message sorting and folders.
      • Review the Other tab and confirm messages are sorted by Filter > Sort > Date.
    5. Check mailbox and cloud storage.
      • If Microsoft cloud storage is full, Outlook.com cannot send or receive email, and messages sent while storage was full are bounced back to the sender and are unrecoverable.
    6. If this affects only this sender, ask the sender to verify their sending configuration.
      • If a specific email is not being received and there is no visible error, the documented step is to contact the sender and ask them to refer to Sender Support in Outlook.com.
    7. If the sender changes addresses or hides the real sending address, review the internet message headers of a received message from that source and block or allow the real address as needed. If the sender is varying addresses, create an Inbox rule to match common words and handle those messages consistently.

    If the issue continues after these checks, use Outlook.com support from the Help pane: select Help in Outlook.com, enter the issue, and if self-help does not solve it, use Still need help?.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  3. Alina Le 4,920 Reputation points Independent Advisor
    2026-09-07T14:50:49.05+00:00

    Hello Juland,

    From your description, I would like to better understand the situation.

    Could you please confirm whether you are trying to change your password but are not receiving the verification or confirmation email needed to complete the process?

    If so, please share more details about the exact step where the issue occurs. A screenshot of the error message or the page you are seeing (with any personal information removed) would also be helpful.

    In addition, could you clarify whether:

    • You still know your current password and can sign in successfully, but are simply trying to change it to a new one.
    • Or you can no longer sign in and need to reset your password because you do not have access to the current one.

    While checking this issue, please also review your Junk Email, Spam, Quarantine folders, as well as any inbox rules or mail filtering policies that may be preventing these emails from being delivered.

    Finally, could you confirm whether this account was provided and managed by your organization or school?

    If it is an organizational account, I recommend contacting your IT administrator, as they can review the account configuration and, if necessary, assist with resetting the password through the Microsoft Entra admin center.Manage user authentication methods for Microsoft Entra multi-factor authentication

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    I hope I've been able to help in some way. Please keep me posted

    If you found the information above helpful, please consider upvoting the answer or marking it as “Yes.” This will highlight the answer in green, making it easier for others facing a similar situation to find and benefit from the information shared in your case.

    Kind regards,

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