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I have been having issues recently when trying to play games which require anti cheats like Vanguard and now battleye where after playing the game for a couple minutes it closes my pc and gives me the 'your device ran into a problem message'
I've tried reinstalling league of legends (which uses vanguard) and I have just installed gta 5 (which uses battleye) today and now have had the same issue
I don't use cheats when playing games and never had so i'm not sure what could be causing this
Can I get some support please on what to do to fix this?
Hi,
Download HWiNFO64 and run the program.
https://www.hwinfo.com/download/
Share a screenshot of the page.
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'
Hello,
I have analyzed your dump file and it leads to BEDaisy.sys belongs to Battle-Eye Anti-Cheat Software.
I recommend uninstalling the BattleEye Anti-Cheat software by running the Uninstall_BattlEye.bat file or similar from the BattleEye folder. Once it has been uninstalled, please reinstall BattleEye and check whether the crash occurs again.
Hello,
There was no Uninstall_BattlEye.bat file which i could find so I deleted battleye from the gta V folder and then the one which was in my C:\Users\lewis\AppData\Local\BattlEye folder as well.
I then verified my gta V files to so it could allow me to reinstall battleye and rebooted the game but it gave the same result and crashed almost instantly
Hello,
Deleting the BattlEye folders manually only removes the files in those folders. It will not remove the BattlEye service entries completely. There is different from Uninstalling/ deleting the folder.
So,
Open CMD (Admin)
Run these commands one by one.
sc stop BEService
sc delete BEService
Once done, restart your computer and launch the game; it will automatically reinstall the BattlEye cheat.
Hi
I did also try that before deleting the folders but when I did the sc stop command it said nothing was running and after i tried the sc delete command it said I didn't have permission
Edit: ignore this, I didn't open cmd as an admin
Hi
I did the above and deleted battleye through cmd as an admin and then restarted my pc but once I opened the game it crashed again after a couple of minutes
Hello,
Could you please upload the new crash files for analysis?
Hello
Here are the new files
https://1drv.ms/u/c/b2c609ecbffce34a/IQDeFvzdw30vTYPqBEaKyveSAfZl6PwaNlO8t85rk8MpzcE?e=8zoHuc
Hello,
I have analyzed both dump files, and all points point to the same BattleEye anti-cheat kernel-level driver.
Are you running any overclocks - CPU, GPU, or RAM (like XMP/EXPO enabled in BIOS)?
Hello
No, i've never used messed around in my BIOS apart from when I updated my motherboard a while back
Hello
Today I have done a BIOS update to attempt to fix the issue, the update went fine however after booting up gta 5 it crashed after about 20 minutes
Here is the minidump file
https://1drv.ms/u/c/b2c609ecbffce34a/IQC14OKHys4YTKwoXhgsuYQqAd5vdMwvWGTpJBQ49XWm_W4?e=ntTLDx
Hello,
Could you please download and run the HWiNFO64 monitoring tool, then post a screenshot of the CPU System Summary page here?
I have already provided the steps in my previous reply above for your reference.
Hello
Here is the link to the screenshot
https://1drv.ms/i/c/b2c609ecbffce34a/IQANk_8ZR4ixTL6nG5iIiGl_AVnmozPAx1UiYSZIyySkns4?e=MF4BB8
Apologies, I didn't see that previous post about the HWinfo tool
Hello,
Could you run MemTest86 for at least 4 passes?
Follow the steps in the article here.
https://www.tenforums.com/tutorials/14201-memtest86-test-ram.html
If MemTest86+ runs for 8 passes without throwing up an error then it's more or less a certainty that your RAM is good. I am suggesting you this because, as per the screenshot because your RAM is currently running at 4800MT/s (XMP profile). If you haven't changed anything in BIOS, we have to check the RAM and see if the test passes.
Hello,
Please check if your PC is creating any minidump files. I will look at them to find out what might be causing the crashes.