Co-pilot Icon in 365 Family subscription for excel word hotmail power point

Ken Hua 0 Reputation points
2026-09-07T01:08:35.83+00:00

Hi I am 365 family subscription, I used to have co-pilot icon on all my excel, hotmail word etc.. now they all disappear, can any one help me to get the icon back?? thanks

Microsoft 365 and Office | Other
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  1. Kai-H 26,135 Reputation points Microsoft External Staff Moderator
    2026-09-09T09:40:03.5633333+00:00

    Hi, Ken Hua

    Copilot may have been disabled separately inside each app. Also, classic Outlook currently has a known issue where Copilot buttons can disappear after certain updates.

    Besides the solutions provided by the Q&A Assist, here are some suggestions you can try:

    In Word, Excel, and PowerPoint, open File > Options > Copilot. Make sure Enable Copilot is selected, choose OK, then restart the app. This setting is separate for each program, so check all three.

    Open the Windows Get Help app, search for Copilot License Troubleshooter, and follow the prompts. It can detect subscription or license-recognition problems that are not obvious in the Office apps.

    If the missing icon is in classic Outlook for Windows, try new Outlook or https://outlook.live.com/ for now. The Outlook team is investigating a known issue where Copilot entry points disappear in recent classic Outlook builds. Recreating the Outlook profile generally does not resolve this particular issue.

    If Copilot remains missing everywhere after these checks, contact Microsoft Support from the Get Help app so they can verify the subscription entitlement on the account.

    Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.   

    Thank you for your patience in reading, I hope this information has been helpful to you. 

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  2. AI answer

    2026-09-07T01:08:50.7733333+00:00

    For Microsoft 365 Family, Copilot in the desktop apps is available only to the subscription owner. If the subscription is shared, other family members can use Copilot Chat on microsoft365.com, but Copilot in Word, Excel, PowerPoint, Outlook, and OneNote desktop apps is limited to the owner account.

    If the icon disappeared, check these in order:

    1. Look for the new Copilot entry point
      • In Word, Excel, and PowerPoint, Copilot may have moved from the ribbon to the lower-right corner of the document as the Copilot Dynamic Action Button.
      • This change does not apply to Outlook.
    2. Confirm the signed-in account
      • Make sure the apps are signed in with the Microsoft account that owns the Microsoft 365 Family subscription.
    3. Refresh the license
      • Windows: In any Microsoft 365 app, go to File > Account > Update License, then close and restart all Microsoft 365 apps.
      • Mac: In any Microsoft 365 app, select the app name menu at the top > About <app name> > More Info... > Refresh License, then restart all Microsoft 365 apps.
    4. Update Microsoft 365
      • Install the latest build of Microsoft 365.
    5. Check privacy settings
      • Windows: File > Account > Account Privacy > Manage Settings
      • Mac: Word > Preferences > Privacy
      • Make sure both are turned on:
        • Experiences that analyze your content
        • All connected experiences
    6. If using a work-managed device
      • Copilot features are not available on Semi-Annual Enterprise Channel. The device must be on Current Channel or Monthly Enterprise Channel.
    7. For web apps
      • Refresh the browser page.
      • If Copilot still does not appear, enable third-party cookies because blocked third-party cookies can prevent license validation.

    Also note: AI features in Microsoft 365 apps are limited by regional age requirements. If the account does not meet the age requirement for the region, AI features can be removed from the apps.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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