Can't access my deceased family account

Question

Can't access my deceased family account

Jacob enders 0

My father passed away recently I have his death certificate and affidavit stating in inheriter and his id and my id i need someone to help with this if possible.

Jacob enders 0 Reputation points

2026-09-07T06:35:24.3866667+00:00

Have no access to his email password

1 answer

Your answer

Jacob enders 0 Reputation points

2026-09-07T06:35:24.3866667+00:00

Have no access to his email password

Answer 1

DaveM121 927.9K Independent Advisor

I am sorry for your loss, if you do not know the password to access the Microsoft account, if you have access to your father's Email then try using the steps on this link to reset the account password.

https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

If you are still unable to access the account, then it is basically a legal process that must be entered into to access the account, that information is provided on this link.

https://support.microsoft.com/en-us/accounts-billing/manage/accessing-outlook-com-onedrive-and-other-microsoft-services-when-someone-has-died

DaveM121 927.9K Reputation points Independent Advisor

2026-09-07T05:34:18.7933333+00:00

Just checking in with you, have you been able to access your father's account by resetting the account password.
Jacob enders 0 Reputation points

2026-09-07T19:05:02.5533333+00:00

No I don't have access to his email or password
DaveM121 927.9K Reputation points Independent Advisor

2026-09-08T05:22:33.6566667+00:00

I am sorry to hear that, but if you are unable to reset the password on the account, they indicate the only option will be to enter a legal process to access the account.