Hacked Minecraft account

The supported recovery path is still the Microsoft account recovery process, but there are a few specific next steps based on the situation described:

1. Start with the Microsoft Sign-in Helper tool. It can provide the right self-help path or offer the chance to talk to an agent.
2. If access to the account is still blocked, use the Microsoft account recovery form again and include as much account-specific information as possible. Microsoft states that the more detail provided, the better the chance of regaining access.
3. For an account used with Xbox/Minecraft, gather details that can be asked in recovery, such as:
   • Xbox gamertag
   • Hardware ID of a console used frequently, if applicable
   • Old passwords that may have been used on the account
   • Outlook.com or Hotmail.com contacts and exact email subject lines, if that account was used for mail
4. If two-step verification was turned on and none of the alternate verification methods are accessible, support agents cannot reset the account or change account details.
5. If the recovery form result says the account could not be verified, it can be retried up to two times per day.
6. If unusual sign-in alerts are still accessible for the account, go to Security basics and use Review activity. For suspicious entries, select This wasn't me or Secure your account.
7. Before changing any password on a device that was used with the account, run a full malware scan first:
   • Open Windows Security
   • Go to Virus and threat protection
   • Select Scan options > Full scan > Scan now
8. If the account is recovered, immediately change the password and review account settings such as connected accounts, forwarding, and automatic replies.

What Microsoft support documentation makes clear:

• Support advocates cannot provide account information without proper validation.
• Support agents are not allowed to send password reset links or directly change account details.
• Recovery decisions depend on whether the submitted information is enough to verify ownership.

If the original sign-in address no longer works, check whether the Microsoft account username can still be found on devices or products already signed in:

• Windows 10/11: Start > Settings > Accounts. Under Email & app accounts, check the usernames associated with the device.
• Office apps: Open Word or Excel > File > Account. Under Product Information, check Belongs to.
• Check email accounts for Microsoft receipts or purchase confirmations tied to the account.

• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• Check products or services where you used your Microsoft account
• What happens if there's an unusual sign-in to your account