help with my mac computer email

Try these checks in Outlook for Mac:

1. Confirm Outlook is online:
   • In Outlook, open the Outlook menu.
   • Make sure Work Offline is not checked.
2. Check whether the outgoing server needs authentication:
   • Go to Tools > Accounts.
   • Select the email account in the left pane.
   • Under Outgoing server, select More Options.
   • Choose the correct authentication type and enter the account credentials if required.
3. Verify the account credentials and server settings:
   • Go to Tools > Accounts.
   • Select the account.
   • Confirm the email address, user name, and password are correct.
   • If this is a Microsoft 365 account using IMAP/POP, the outgoing SMTP server is smtp.office365.com.
4. Check for network or firewall blocking:
   • If incoming mail works but outgoing mail does not, the network or ISP may be blocking the SMTP server.
   • If available, use an alternative SMTP server provided by the ISP or network administrator.
   • To change it: Tools > Accounts > select account > in Outgoing server, enter the server name or address.
5. Check mailbox storage:
   • If Microsoft cloud storage is full, sending and receiving email can stop.
   • Check mailbox storage and remove items if needed.
6. If a message is stuck because attachments are too large:
   • Open the Drafts folder.
   • Remove some attachments and send again.
   • Or delete the draft, then delete it again from Trash to fully remove it.
7. If the issue continues:
   • In Outlook, select Help > Contact Support.

• I can't send or receive messages with Outlook for Mac
• I can't send or receive messages in Outlook for Mac
• I can't send or receive messages with Outlook for Mac
• My email message doesn't send
• Contact support within Outlook for Mac