cannot get our Outlook emails on phone or ipad only on computer. keeps asking to sign in to account

For Outlook on phone or iPad, the next steps depend on which app is being used.

If this is the Outlook mobile app:

• For a Microsoft personal account such as Outlook.com, Hotmail, Live, or MSN, use the Microsoft sign-in helper tool to identify and fix the account issue: Start
• If the app keeps prompting for the password, install the latest Outlook mobile app version because recurring password prompts can happen after security standards are updated: download the latest version

If this is the iPhone or iPad built-in Mail app:

1. Open Settings on the iPhone or iPad.
2. Tap Mail.
3. Tap Accounts.
4. Select the Outlook account.
5. Tap Account Settings or the Password field.
6. Enter the current password.
7. Tap Done.
8. Open the Mail app and confirm mail is syncing and messages can be sent and received.

If the built-in Mail app shows Account not authenticated or Cannot Get Mail – The connection to the server failed, re-entering the password in the Mail account settings is the documented resolution.

If Outlook works on the computer but not on the mobile device, and there is no outage, the issue can be with the email app. Microsoft also recommends using the Outlook mobile app for easier email and calendar management.

• Can't sign in to the Outlook mobile app
• iOS & iPadOS users may experience issues accessing their Outlook and Hotmail accounts from the iOS/iPadOS default Mail app
• Troubleshoot Outlook mobile issues