My Outlook account on MacBook Pro was working fine yesterday. Today its not syncing with my gmail account.

Dawn Panzeca 0 Reputation points
2026-09-02T21:06:58.77+00:00

New messages are not loading into Outlook for Mac inbox. When the dialog box that comes up requesting I sign into gmail account I put in the verification code provided then I get an error message saying there's a problem and contact support.

I'm signed into my gmail account separately using the same ID and password so not sure why its having an issue and stalling when signing into gmail through Microsoft popup windows. Tried restarting computer and outlook, checked my internet connection everything is working but cannot access gmail account from my outlook inbox.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Dawn Panzeca 0 Reputation points
    2026-09-03T17:01:38.8433333+00:00

    Tried all this- the issue isn’t with outlook on Mac it’s with outlook on IPhone. The new outlook for iPhone app screwed everything up now I cannot log into Gmail through phone app. I’ve tried different ways including manual, through Google Drive and using passkey. Still getting the same login error- cannot login - contact support. Gets me past Microsoft apps and services window but gets stuck in login.

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  2. Hornblower409 14,425 Reputation points
    2026-09-03T17:49:27.96+00:00

    @Dawn Panzeca said

    Can someone from Microsoft support contact my cell- nothing provided in chat support or support at Microsoft ai works. Need someone to walk through issues step by step and trouble shoot.

    No one from Microsoft Support monitors this forum. You have to initiate the Support Session using one of the standard channels.

    Call Back Support is only available to qualified MS 365 Subscriptions
    https://www.microsoft.com/en-us/microsoft-365/support

    Mac In App Support
    https://support.microsoft.com/en-us/office/contact-support-within-outlook-for-mac-d0410177-8e65-4487-93f7-206a3a3d71a8

    Outlook Mobile In App Support
    https://support.microsoft.com/en-us/office/get-in-app-help-for-outlook-for-ios-and-android-218a22d1-9fa5-4889-b689-de1c63493243#category=contact_support

    Or, if you can't get into you account far enough to use In-App support, general Chat Support

    • Open a browser to https://support.microsoft.com/en-us/home/contact
    • Tell us your problem: {Whatever}
    • [Get Help] {Scroll down to the bottom of the page} [Sign in to Contact Support]
    • Sign in with any Microsoft account
    • Products and services: "Other Products"
    • Category: "Manage Account Security"
    • [Confirm]
    • Choose a support option -> "Chat with a support agent in your web browser"

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