im using iMac and some of letterhead missing

Wasim Afzal 0 Reputation points
2026-09-02T15:56:21.4233333+00:00

im using iMac and when i open microsoft word document some of the letterhead logo is not showing

Microsoft 365 and Office | Word | Other | MacOS

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  1. Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
    2026-09-03T07:36:41.6866667+00:00

    Hello Wasim Afzal,

    To narrow this down, could you please confirm:

    • Does the complete logo appear in Print Preview or after saving the document as a PDF?
    • Does the same document display correctly on another device or in Word for the web?
    • Is the logo placed inside the document header?
    • Does this affect only this document or every Word document with letterhead?
    • Which Word for Mac version are you using?

    These details will help determine whether this is a display setting, document-specific formatting, or a rendering issue.

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  2. AI answer

    2026-09-02T15:56:36.4966667+00:00

    Try these checks in Word for Mac:

    1. In Word, go to View > Print Layout. Images and logos may not display correctly in Draft, Outline, or Web view.
    2. Go to Word > Preferences > View and make sure Drawings is enabled. This controls whether images and shapes are shown on screen.
    3. Go to Word > Preferences > Print and make sure Drawing objects is enabled.
    4. Test whether the problem happens only in one document:
      • Create a new Word document.
      • Insert the logo image.
      • Save, close, and reopen it.
      • If the image shows correctly there, the original file may be the issue.
    5. If the document was created on another computer, the file may be using substituted fonts or older rendering behavior. In that case, install missing fonts on the Mac and keep Office updated.
    6. In any Office app, go to Help > Check for Updates, enable Automatically keep Microsoft apps up to date, then install all available updates.

    If the missing part is related to the header image itself, and text is placed over the logo, set the image layout to Behind the Text.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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