At wits end trying to get sound on Teams

Question

At wits end trying to get sound on Teams

REB 0

I have tried everything I can find and nothing seems to work. I have tried re-installing and deleting the app, web version after deleting the app, etc. and nothing works. Get video, the mic works but no sound playback. Tried on Chrome and Edge, no change.

Running win 11 on Lenovo thinkpad.

Please help!

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4 answers

Your answer

Answer 1

Hi REB,

In order to assist you with more accuracy, can you please provide me with some additional information?

Do you have sound in other apps, such as YouTube, Zoom or Windows system sounds?
Are you using the ThinkPad’s built-in speakers, headphones, Bluetooth audio, or a docking station?
In Teams > Settings > Devices, what is selected under Speaker, and does the Make a test call play any sound when you switch around with many output devices?
When Teams is playing audio, does the Windows Volume Mixer show Teams as an active app, and is its volume muted or routed to a different output device?
Does Teams sound work when you join a meeting from another device, such as a phone?

To ensure I provide the most accurate assistance, I would appreciate any additional information you can share regarding your current situation. If possible, please include screenshots, as they can be very helpful in the investigation.

Thank you for your patience and understanding. Should you have any further questions, please feel free to contact me at any time.

Answer 2

REB 0

Do you have sound in other apps, such as YouTube, Zoom or Windows system sounds? Yes - works fine in Zom, Youtube, Windows etc.
Are you using the ThinkPad’s built-in speakers, headphones, Bluetooth audio, or a docking station? I have tried the built in speakers and those on my monitor and neither work. With and without my Lenovo dock.
In Teams > Settings > Devices, what is selected under Speaker, and does the Make a test call play any sound when you switch around with many output devices? I deleted the app but it didnt work when I had it installed. The web version doesnt have the test feature.
When Teams is playing audio, does the Windows Volume Mixer show Teams as an active app Yes, and is its volume muted or routed to a different output device? Sound doesnt work on any of the devices.
Does Teams sound work when you join a meeting from another device, such as a phone? Works fine on my Iphone
1. I did notcie that my Logi microphone is not showing although the mic appears to be picking up sound.

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Ivory 1,155 Reputation points Independent Advisor

2026-09-01T23:10:19.7633333+00:00
Hi REB,

You can try changing the settings by following the steps below to route Teams audio back to your preferred device:

Press Win + R, type mmsys.cpl, and press Enter to open the Sound Control Panel.

Under the Playback tab, right-click your active listening device or output devices.

Select Set as Default Communication Device (if available) alongside Set as Default Device.

In the same mmsys.cpl window, right-click your playback device and select Properties.

Go to the Advanced tab and uncheck Enable audio enhancements and disable spatial sound under the Spatial sound tab.

Then clear team cache to remove corrupted data on your apps device to avoid conflicts: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

However, I’m afraid the issue you’re experiencing may be more complex due to corrupted audio endpoint. If possible, you can run a test by reinstalling the audio driver and testing the issue with a new Windows user profile to determine whether the problem persists.

Given the nature of the issue, the most effective next step would be to contact your IT administrator and ask them to submit a support request using their admin credentials through the Microsoft 365 Admin Center on your behalf so that the issue can be investigated further.

This route ensures that a Microsoft support engineer can initiate a remote session to investigate backend configurations, run advanced diagnostic tools to verify your audio endpoint, and, if necessary, they can request to escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

I hope this helps you resolve the issue quickly. I’m glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.
REB 0 Reputation points

2026-09-02T00:02:47.3166667+00:00

Well I have tried all of that and still no luck. This is my personal computer so I dont have access to an admin, I have MS 360 family.
Ivory 1,155 Reputation points Independent Advisor

2026-09-02T19:40:15.23+00:00

Hi REB,

Sorry for the misunderstanding. Because this was posted under the business topic, I assumed you were using a business account and provided business-oriented solutions.

Since you are using Microsoft 365 Family on a personal computer, the enterprise-oriented solution mentioned earlier could not apply.

Answer 3

Ruwim.B 6,900 Volunteer Moderator

If you are using MS 365 Family subscription with Teams, then your Teams account is Personal. The "Make a test call" option is not available in Teams Personal account. This feature is only available in Teams Business account.

How are you testing sound in your Teams? Have you actually made a call to another contact or are you testing your microphone and speaker in Teams meeting screen?

REB 0 Reputation points

2026-09-02T11:12:04.4066667+00:00

I am testing the mic and speaker in the teams meeting screen. I always test before a call to avoid the embarrassing situations when you can hear anyone.....

Answer 4

The "Test mic and speaker" feature is not reliable and might be confusing.

https://learn.microsoft.com/en-us/answers/questions/5982716/teams-test-mic-and-speaker-not-working-known-issue

https://learn.microsoft.com/en-us/answers/questions/5987784/speaker-is-not-functioning-correctly-while-testing

As a rule, the microphone test is working, and if you can hear the playback for the microphone test, then this means that both microphone and speaker work. Nothing to worry about.

It is a big mystery why the "Make a test call" feature is not included in Teams Personal. Personally, I'm using the old good Skype "Echo / Sound Test Service ." bot to test both audio and video performance. Unfortunately, Microsoft is about to remove this bot from Teams Personal accounts, but insofar, it is available at least for me.