the Notes folder on my Outlook mail on the web says I have 28 messages in it but when I open the messages are not visible

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the Notes folder on my Outlook mail on the web says I have 28 messages in it but when I open the messages are not visible

margot gordon 60

I moved some messages to the Notes folder on my Outlook mail app yesterday. Today the Notes folder on the web shows the number 28 but there are no messages visible. The Notes folder on the app has disappeared

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Answer 1

Chloe-V 12,430 Microsoft External Staff Moderator

Hi @margot gordon

I understand that the Notes folder shows 28 items in Outlook on the web, but the messages are not visible, and the folder has disappeared from the Outlook app.

To narrow this down, could you please confirm:

Which Outlook app are you using: New Outlook, Classic Outlook, Outlook for Mac, or mobile?
Can you find any of the missing messages by searching All folders using a known subject or sender?
Are the messages visible in Deleted Items or under Recover items deleted from this folder?

Once we have these details, we can provide the appropriate next steps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

margot gordon 60 Reputation points

2026-09-02T12:46:11.6466667+00:00

Outlook app 5.2633.1

com.microsoft.office.outlook

i have searched deleted items under recover but I will try again, thank you

i will search All folders using a known name
Chloe-V 12,430 Reputation points Microsoft External Staff Moderator

2026-09-02T23:57:04.6533333+00:00

Hi @margot gordon

Thank you for the update. Please let us know whether searching All folders finds any of the missing messages. If not, please confirm whether the account in the Outlook Android app is an Outlook.com/Hotmail account or another email provider, so we can advise on the next steps.