Clarification on Impact of Transitioning Teams Android Device Management from Teams admin Center to the Teams Rooms Pro Management portal (MC1227622)on Device Health Monitoring and Alert Integrations and Alternative Integration Options for Monitoring

Question

Clarification on Impact of Transitioning Teams Android Device Management from Teams admin Center to the Teams Rooms Pro Management portal (MC1227622)on Device Health Monitoring and Alert Integrations and Alternative Integration Options for Monitoring

Devendra Hapase 0

Hi Team,

We are currently leveraging the Device Health Monitoring capabilities in Microsoft Teams Admin Center and utilizing the external webhook mechanism to proactively monitor the health and status of Microsoft Teams Rooms, Android-based Teams devices, and associated peripherals.

Reference: https://learn.microsoft.com/en-us/microsoftteams/alerts/device-health-status

With the announced transition of Teams Android Device Management from the Teams Admin Center (TAC) to the Teams Rooms Pro Management Portal (PMP) as part of the Unified Device Management initiative (MC1227622), we would like to understand the potential impact of this change on our existing monitoring and integration capabilities.

Reference: https://learn.microsoft.com/en-us/microsoftteams/rooms/aboutunifieddevicemanagement-pmp1

Specifically, we would appreciate clarification on the following:

Will the transition have any impact on the monitoring of:
- Microsoft Teams Rooms on Android
- Associated room peripherals and certified devices
- Teams Phones, Teams Panels, Teams Displays, Teams Rooms accessories, and other Android-based Teams endpoints
Will the existing external webhook-based device health alert mechanism continue to function and remain supported after Android device management is fully transitioned to the Teams Rooms Pro Management Portal for Teams Rooms on Android,Teams Phones,Teams Panels,SIP devices?
Are there any planned changes to:
- Device health alerts and notifications
- Alert payload structure
- Webhook subscriptions
- Device inventory APIs
- Device status monitoring capabilities
If there is any impact to the current monitoring model, what are the recommended alternative integration options for:
- Retrieving device inventory and device metadata
- Monitoring device health and operational status
- Receiving proactive alerts, warnings, and critical health notifications
- Integrating device monitoring with third-party platforms and observability solutions
Are there any new APIs, event-driven mechanisms, webhooks, Graph APIs, export capabilities, or Teams Rooms Pro Management Portal integration interfaces that customers and partners should adopt as part of their migration strategy which are GA?

We are not looking or considering option for direct ServiceNow Incident integration through the Teams Rooms Pro Management Portal (PMP)(https://learn.microsoft.com/en-us/microsoftteams/rooms/microsoft-teams-rooms-configure-servicenow) as direct third party platform integration with Service Now is not permissible as part of organizational policies . Instead, we would like to understand the available integration mechanisms which are GA or near GA that can be used to integrate with external monitoring and management platforms.

Specifically, we are interested in understanding whether Microsoft will continue to support or provide alternatives such as:

Webhook-based integrations for receiving device health alerts and notifications
Event-driven integration mechanisms for real-time monitoring and alerting
API-based integrations for retrieving device inventory, health status, and telemetry data
Any supported subscription, notification, or event streaming capabilities for proactive monitoring

Our objective is to ensure uninterrupted monitoring, alerting, inventory synchronization, and operational visibility across all managed Microsoft Teams devices and rooms following the transition to the Teams Rooms Pro Management Portal.

Any guidance on the expected impact, supported migration path, and recommended best practices would be greatly appreciated.

Thank you for your assistance.

Ashlesha Pawar (Tata Consultancy Services Limited) 395 Reputation points Microsoft External Staff

2026-09-02T06:19:37.9166667+00:00
Hello Devendra,

Thank you for the follow-up. Based on Microsoft’s published documentation as of September 2, 2026:

Android device inventory, management, and health monitoring are moving from TAC to PMP by design. This includes Teams Rooms on Android, Phones, Panels, touch consoles, and SIP devices. Teams Displays are excluded due to end of support.

Existing TAC Device State Rule webhooks are not documented as automatically migrating. TAC and PMP use different alert models and payloads, so customers should create a PMP Incident Notification Webhook and adapt their downstream integration.

The current webhook article no longer shows a Preview notice, but it does not explicitly announce GA or provide a GA date. We cannot confirm an unpublished timeline or guarantee no payload/authentication changes without product-group confirmation.

No supported GA Microsoft Graph API currently provides PMP device inventory, health, or incidents. The former beta teamworkDevice APIs are deprecated and unsupported, with no documented v1.0 replacement or Graph change notifications.

Currently documented alternatives are the PMP webhook and portal-based inventory/ticket exports. These exports are not documented as programmatic APIs.

References: Transition guidance | PMP webhook | Graph device API
Devendra Hapase 0 Reputation points

2026-09-08T17:49:52.2533333+00:00
@Ashlesha Pawar (Tata Consultancy Services Limited) , Thank you for the response.

@Daniel-Vo , Thank you for the response as well.

@Nam-D Thank you for the response as well.

Appreciate your support and guidance.

Could you please provide the following details regarding the Teams Rooms Pro Management Portal Incident Notification Webhook Integration?

Reference: https://learn.microsoft.com/en-us/microsoftteams/rooms/pmp-incident-webhook-integration

A. Known Limitations / Hard Caps for Device Monitoring via Webhook Configuration

Could you please confirm whether there are any documented or undocumented limits related to configuring devices for monitoring through the Incident Notification Webhook integration, specifically:

Maximum number of devices supported

Maximum number of device groups supported

Maximum number of devices that can be included within a device group

B. GA Status Confirmation for Teams Rooms Pro Management Portal Incident Notification Webhook Integration

The Pro Management Portal UI currently lists this capability as Preview. Could you please confirm whether this feature has reached General Availability (GA)?

If yes, could you share any publicly available Microsoft documentation confirming its GA status?

If the feature is not yet GA, could you please provide the current roadmap or expected timeline for GA availability?

Additional Context

For the TAC Device State Rule Webhook Notification capability:

https://learn.microsoft.com/en-us/microsoftteams/alerts/device-health-status

We have previously encountered a limitation when onboarding more than 1,000 devices for monitoring. Microsoft confirmed that this is a product-side hard cap by design, although this limitation is not currently documented in any public Microsoft article and microsoft has agreed this is documentation gap.

Given this experience, would appreciate clarification on whether similar hard limits exist for the Teams Rooms Pro Management Portal Incident Notification Webhook Integration.

I would greatly appreciate your guidance and a quick response on the above points.

Thank you.@Ashlesha Pawar (Tata Consultancy Services Limited) , Thank you for the response.

@Daniel-Vo , Thank you for the response as well.

Appreciate your support and guidance.

Could you please provide the following details regarding the Teams Rooms Pro Management Portal Incident Notification Webhook Integration?

Reference: https://learn.microsoft.com/en-us/microsoftteams/rooms/pmp-incident-webhook-integration

A. Known Limitations / Hard Caps for Device Monitoring via Webhook Configuration

Could you please confirm whether there are any documented or undocumented limits related to configuring devices for monitoring through the Incident Notification Webhook integration, specifically:

Maximum number of devices supported

Maximum number of device groups supported

Maximum number of devices that can be included within a device group

B. GA Status Confirmation for Teams Rooms Pro Management Portal Incident Notification Webhook Integration

The Pro Management Portal UI currently lists this capability as Preview. Could you please confirm whether this feature has reached General Availability (GA)?

If yes, could you share any publicly available Microsoft documentation confirming its GA status?

If the feature is not yet GA, could you please provide the current roadmap or expected timeline for GA availability?

Additional Context

For the TAC Device State Rule Webhook Notification capability:

https://learn.microsoft.com/en-us/microsoftteams/alerts/device-health-status

We have previously encountered a limitation when onboarding more than 1,000 devices for monitoring. Microsoft confirmed that this is a product-side hard cap by design, although this limitation is not currently documented in any public Microsoft article and microsoft has agreed this is documentation gap.

Given this experience, would appreciate clarification on whether similar hard limits exist for the Teams Rooms Pro Management Portal Incident Notification Webhook Integration.

I would greatly appreciate your guidance and a quick response on the above points.

Thank you.

1 answer

Your answer

Ashlesha Pawar (Tata Consultancy Services Limited) 395 Reputation points Microsoft External Staff

2026-09-02T06:19:37.9166667+00:00

Hello Devendra,

Thank you for the follow-up. Based on Microsoft’s published documentation as of September 2, 2026:

Android device inventory, management, and health monitoring are moving from TAC to PMP by design. This includes Teams Rooms on Android, Phones, Panels, touch consoles, and SIP devices. Teams Displays are excluded due to end of support.

Existing TAC Device State Rule webhooks are not documented as automatically migrating. TAC and PMP use different alert models and payloads, so customers should create a PMP Incident Notification Webhook and adapt their downstream integration.

The current webhook article no longer shows a Preview notice, but it does not explicitly announce GA or provide a GA date. We cannot confirm an unpublished timeline or guarantee no payload/authentication changes without product-group confirmation.

No supported GA Microsoft Graph API currently provides PMP device inventory, health, or incidents. The former beta teamworkDevice APIs are deprecated and unsupported, with no documented v1.0 replacement or Graph change notifications.

Currently documented alternatives are the PMP webhook and portal-based inventory/ticket exports. These exports are not documented as programmatic APIs.

References: Transition guidance | PMP webhook | Graph device API

Answer 1

Nam-D 3,895 Microsoft External Staff Moderator

Hi @Devendra Hapase

Based on the information currently published by Microsoft for MC1227622 / Roadmap 555235, the transition from Teams admin center (TAC) to the Teams Rooms Pro Management (PMP) portal is intended to move the management, inventory, and health-monitoring experience for supported Android-based Teams devices into PMP rather than remove those capabilities.

Impact on Monitoring and Operational Visibility

For Teams Rooms on Android, Teams Phones, Teams Panels, and SIP devices, Microsoft documents that device inventory, health monitoring, incident management, software updates, settings management, and remote actions are moving to the Teams Rooms Pro Management portal: Transitioning Teams Android Device Management from Teams Admin Center to the Teams Rooms Pro Manage…

PMP provides:

Device inventory and metadata
Health signals and incident management
Room and device health reporting
Peripheral monitoring for supported Teams Rooms systems
Ticket history and operational reporting

Teams Management Pro portal health reports - Microsoft Teams | Microsoft Learn

Health signals - Microsoft Teams | Microsoft Learn

Impact on Existing Alert Integrations

Microsoft's published transition guidance does not state that existing Teams admin center Device State Rule webhooks will be automatically migrated to PMP.

The recommended monitoring integration moving forward is the Teams Rooms Pro Management Incident Notification Webhook, which supports incident-based notifications, filtering by device type, severity, room, and health signal.

Teams Rooms Pro Management Portal Incident Notification Webhook Integration - Microsoft Teams | Mic…

Therefore, organizations currently relying on TAC webhook notifications should plan to:

Validate all supported Android devices are onboarded into PMP.
Configure PMP Incident Notification Webhooks.
Update any downstream integrations to consume the PMP incident payload format.
Test alerting workflows before TAC functionality is retired.

Inventory Synchronization Options

Microsoft currently documents the following supported approaches:

PMP Inventory and Device Management views
Inventory export capabilities
Health and incident reporting exports
ServiceNow integration (where applicable)
Incident Notification Webhook for event-driven integrations

Microsoft Teams Rooms Pro management - Microsoft Teams | Microsoft Learn

ServiceNow Incident Integration for Pro Management Portal - Microsoft Teams | Microsoft Learn

User's image

Key takeaway: Microsoft documentation confirms that monitoring and operational visibility for supported Android Teams devices continue in the Teams Rooms Pro Management portal. However, customers should not assume existing TAC webhook-based alert integrations will automatically carry forward and should validate PMP-based monitoring and webhook integrations as part of their migration plan.

Thank you for your understanding.

Devendra Hapase 0 Reputation points

2026-09-01T18:42:26.26+00:00
@Nam-D

Thank you for the clarification.

While we appreciate the information provided and will reach out if any additional clarification is required, we would like to seek further guidance regarding the following Microsoft Teams Rooms Pro Management capability:

https://learn.microsoft.com/en-us/microsoftteams/rooms/pmp-incident-webhook-integration

The documentation currently states that this feature is in Preview and that Microsoft reserves the right to update, modify, or discontinue the feature at any time without notice.

As we are evaluating this capability for integration into our production monitoring platform, we would like to understand:

Whether there is an estimated timeline for this feature to reach General Availability (GA).

Whether Microsoft anticipates any significant changes to the webhook payload, API behavior, authentication mechanism, or supported event types before GA.

Whether customers can consider this capability stable enough for production monitoring use cases until GA is announced.

If there are any recommended GA alternatives currently available for receiving Teams Rooms Pro Management incidents and device health alerts through webhook, event-driven, or API-based integrations.

Note:

We are not looking or considering option for direct ServiceNow Incident integration through the Teams Rooms Pro Management Portal (PMP)(https://learn.microsoft.com/en-us/microsoftteams/rooms/microsoft-teams-rooms-configure-servicenow) as direct third party platform integration with Service Now is not permissible as part of organizational policies . Instead, we would like to understand the available integration mechanisms programatically which are GA or near GA that can be used to integrate with external monitoring and management platforms.

Any information regarding the roadmap, expected GA timeline, and recommended adoption strategy would be greatly appreciated.

Thank you for your assistance.
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator

2026-09-04T13:20:11.86+00:00
Hi @Devendra Hapase,

Based on the currently published Microsoft documentation, the primary programmatic integration mechanism available for Teams Rooms Pro Management (PMP) is the Incident Notification Webhook, which can be used to deliver incident and health-related notifications to external monitoring and management platforms. This appears to be the strategic event-driven integration capability currently documented for PMP-managed devices.

For organizations integrating with external observability, monitoring, or IT operations platforms, the following options are currently documented:

GA / Available Today

1. PMP Incident Notification Webhook

Event-driven notification mechanism.

Supports forwarding incidents and health-related events from PMP.

Suitable for integration with external monitoring, ITSM, SIEM, or automation platforms through a custom webhook receiver.

2. Inventory and Reporting Exports

PMP provides device inventory, health reporting, and operational reporting capabilities.

Export functionality can be leveraged for inventory synchronization and reporting workflows where near real-time APIs are not required.

3. ServiceNow Integration

Microsoft documents a supported ServiceNow integration path for incident management scenarios.

Although this may not be applicable in all environments, it is one of the currently supported integrations published by Microsoft.

Not Currently Documented as GA

At the time of writing, Microsoft has not publicly documented GA support for:

Microsoft Graph APIs for PMP device inventory

Microsoft Graph APIs for PMP health signals

Device telemetry APIs

Incident retrieval APIs

Change notification subscriptions through Graph

Event streaming mechanisms such as Event Hub integration

Real-time programmatic inventory synchronization APIs

Recommended Integration Approach

For technician integrating PMP with enterprise monitoring and management platforms such as Splunk, Elastic, Dynatrace, Grafana, SCOM, Azure Monitor, or internally developed operational platforms, the currently supported architecture would be:

PMP Incident Notification Webhook for real-time incident and alert ingestion.

Inventory and reporting exports for device inventory reconciliation and operational reporting.

Custom orchestration or middleware services to normalize PMP incident data and forward it into enterprise monitoring systems.

Until Microsoft publishes additional API or Graph-based integration capabilities, the PMP Incident Notification Webhook appears to be the primary supported programmatic integration mechanism for proactive monitoring and alerting scenarios.

As a best practice, technician planning migration from TAC to PMP should validate their alerting and monitoring workflows against the PMP webhook model and avoid assuming that TAC webhook integrations or deprecated device APIs will continue to be available in the future.
Daniel-Vo 6,275 Reputation points Microsoft External Staff Moderator

2026-09-08T13:34:55.65+00:00

I am following up to inquire about the current status of your issue. I remain available and look forward to your response.
Devendra Hapase 0 Reputation points

2026-09-08T17:46:48.67+00:00
@Ashlesha Pawar (Tata Consultancy Services Limited) , Thank you for the response.

@Daniel-Vo , Thank you for the response as well.

Appreciate your support and guidance.

Could you please provide the following details regarding the Teams Rooms Pro Management Portal Incident Notification Webhook Integration?

Reference: https://learn.microsoft.com/en-us/microsoftteams/rooms/pmp-incident-webhook-integration

A. Known Limitations / Hard Caps for Device Monitoring via Webhook Configuration

Could you please confirm whether there are any documented or undocumented limits related to configuring devices for monitoring through the Incident Notification Webhook integration, specifically:

Maximum number of devices supported

Maximum number of device groups supported

Maximum number of devices that can be included within a device group

B. GA Status Confirmation for Teams Rooms Pro Management Portal Incident Notification Webhook Integration

The Pro Management Portal UI currently lists this capability as Preview. Could you please confirm whether this feature has reached General Availability (GA)?

If yes, could you share any publicly available Microsoft documentation confirming its GA status?

If the feature is not yet GA, could you please provide the current roadmap or expected timeline for GA availability?

Additional Context

For the TAC Device State Rule Webhook Notification capability:

https://learn.microsoft.com/en-us/microsoftteams/alerts/device-health-status

We have previously encountered a limitation when onboarding more than 1,000 devices for monitoring. Microsoft confirmed that this is a product-side hard cap by design, although this limitation is not currently documented in any public Microsoft article and microsoft has agreed this is documentation gap.

Given this experience, would appreciate clarification on whether similar hard limits exist for the Teams Rooms Pro Management Portal Incident Notification Webhook Integration.

I would greatly appreciate your guidance and a quick response on the above points.

Thank you.

Clarification on Impact of Transitioning Teams Android Device Management from Teams admin Center to the Teams Rooms Pro Management portal (MC1227622)on Device Health Monitoring and Alert Integrations and Alternative Integration Options for Monitoring

A. Known Limitations / Hard Caps for Device Monitoring via Webhook Configuration

B. GA Status Confirmation for Teams Rooms Pro Management Portal Incident Notification Webhook Integration

Additional Context

A. Known Limitations / Hard Caps for Device Monitoring via Webhook Configuration

B. GA Status Confirmation for Teams Rooms Pro Management Portal Incident Notification Webhook Integration

Additional Context

1 answer

A. Known Limitations / Hard Caps for Device Monitoring via Webhook Configuration

B. GA Status Confirmation for Teams Rooms Pro Management Portal Incident Notification Webhook Integration

Additional Context

Your answer