Outlook for iOS does not send push notifications for emails moved by Rules – Is there an official solution?

English

Hello Microsoft,

We have encountered an issue when using Exchange Online with Outlook for iOS.

When a user creates an Outlook Rule that automatically moves an incoming email to a specific folder, for example:

Email received from Sender A → Move to "Customer A"

The Rule works correctly, and the email is successfully moved to the target folder. However, Outlook for iOS does not send a push notification for the new email.

We found that other users have reported the same issue on Microsoft Q&A:

https://learn.microsoft.com/en-us/answers/questions/5962841/critical-bug-email-notifications-are-not-working-f

https://learn.microsoft.com/en-sg/answers/questions/4378261/mobile-notifications-missing-for-emails-moved-by-i

Based on these discussions, the behavior appears to be related to the email being moved out of the Inbox before Outlook for iOS can generate a new mail notification.

One suggested workaround is to change the Rule from:

Move to folder

to:

Copy to folder

However, this is not an ideal solution because it creates duplicate emails:

One copy remains in the Inbox.

Another copy is stored in the target folder.

As a result, users end up with two identical copies of the same email.

Our requirement is to keep the existing email organization behavior:

The email should be moved to the target folder, only one copy should exist, and Outlook for iOS should still send a push notification when the email arrives.

We would therefore like to ask Microsoft:

Is this a known bug or limitation in Outlook for iOS?

Is Microsoft currently working on a fix for this behavior?

Will Outlook for iOS support push notifications for emails that are automatically moved to another folder by an Outlook Rule?

Is there currently any officially supported Exchange Online or Outlook configuration that can provide push notifications while keeping the existing Move to folder Rules and avoiding duplicate emails?

If this is a product design limitation rather than a bug, is there any officially recommended solution that can support both automatic folder organization and push notifications?

This issue has a significant impact on users who rely on Outlook Rules to automatically organize incoming emails into different folders.

We would appreciate an official response regarding whether this behavior will be fixed, or whether Microsoft has an officially supported solution.

Thank you.

中文

您好 Microsoft，

我們在使用 Exchange Online + Outlook for iOS 時發現一個問題。

當使用者在 Outlook 中建立郵件規則，將收到的郵件自動**移動（Move）**到指定資料夾，例如：

收到來自寄件者 A 的郵件 → 移動至「客戶 A」

郵件規則本身可以正常運作，郵件也會成功移動到指定資料夾；但是，Outlook for iOS 不會針對這封新郵件發送 Push Notification（推播通知）。

我們在 Microsoft Q&A 上發現其他使用者也回報了相同問題：

https://learn.microsoft.com/en-us/answers/questions/5962841/critical-bug-email-notifications-are-not-working-f

https://learn.microsoft.com/en-sg/answers/questions/4378261/mobile-notifications-missing-for-emails-moved-by-i

從目前的討論來看，這個問題似乎與郵件在 Outlook for iOS 產生新郵件通知之前，就已經被 Rule 從 Inbox 移動到其他資料夾有關。

目前有人建議將規則從：

Move to folder

改成：

Copy to folder

作為 workaround。

但是這並不是理想的解決方式，因為這會造成重複郵件：

Inbox 保留一份郵件

目標資料夾另外產生一份相同郵件

因此使用者最後會看到兩封完全相同的郵件。

我們真正需要的行為是：

郵件仍然依照現有規則移動到指定資料夾，只保留一份郵件，同時 Outlook for iOS 仍然可以在郵件收到時發送 Push Notification。

因此想請 Microsoft 協助確認：

這是 Outlook for iOS 的已知 Bug，還是產品本身的限制？

Microsoft 目前是否正在針對此問題進行修正？

未來 Outlook for iOS 是否會支援對「依照 Outlook Rule 自動移動到其他資料夾」的新郵件發送 Push Notification？

目前是否有任何 Microsoft 官方支援的 Exchange Online 或 Outlook 設定，可以在保留現有 Move to folder 規則且不產生重複郵件的情況下，讓 Outlook for iOS 正常收到 Push Notification？

如果這是產品設計上的限制，而不是 Bug，Microsoft 是否有官方建議的解決方案，可以同時滿足「自動分類郵件」與「Push Notification」這兩項需求？

這個問題對於大量使用 Outlook Rules 自動分類郵件的使用者影響很大。

希望 Microsoft 能提供正式說明，告知這個行為是否會修正，以及目前是否有官方支援的解決方案。

謝謝。