Is any one else seeing this error when trying to log into outlook? Also the app on my iphone does not load and now all my emails disappeared

Karen Munguia 5 Reputation points
2026-08-31T21:34:44.7833333+00:00

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Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. AI answer

    2026-08-31T21:34:57.2966667+00:00

    Yes. The reported behavior matches a known service issue pattern where users may be unable to access mailboxes in Outlook on the web, mobile apps, and other clients, and no user action is required while service recovery is in progress.

    For the iPhone symptom specifically, if the Outlook for iOS app shows the account as disconnected, signing in again can restore access once the service issue is resolved. If Apple Mail is also prompting for passwords or showing connection errors, remove the account and add it back as Outlook.com in Settings > Mail > Accounts > Add Account. If that still fails, remove it again, go to Settings > Safari > Clear History and Website Data, reboot the iPhone, and then add the account back.

    If the issue is only in the iOS/iPadOS default Mail app and it shows Account not authenticated, Please enter the password, or Cannot Get Mail – The connection to the server failed, re-enter the password in Settings > Mail > Accounts > [account] > Account Settings/Password, then open Mail and confirm sync.

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  2. Lin v 1,110 Reputation points Independent Advisor
    2026-08-31T21:39:30.4333333+00:00

    Hello Karen,

    Thank you for reporting this issue. Based on the information provided, it may be related to the ongoing incident EX1464935. The Microsoft product team is currently investigating the issue and working on a resolution.

    For reference: Service status: EX1464935.

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    If this is a work or school account, I suggest contacting your IT administrator and asking them to check incident EX1464935 in the service health dashboard for the latest updates.

    If you are unsure who your IT administrator is, you can refer to this official Microsoft guide for assistance: How do I find my Microsoft 365 admin? - Microsoft Support

    If the answer was helpful, click "Yes." If you have any questions about this answer, click on "Comment".

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  3. jordin mchallam 0 Reputation points
    2026-08-31T21:48:22.91+00:00

    Im have the same problem I cant get in ti my email

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