Error 58tm1 with Microsoft Office products

Hi Alina,

Thank you for your assistance.

I have resolved the issue by creating a new home directory and migrating the user profile to it.

It seems that some files in the AppData folder were corrupted, which was causing the issue.

Have a nice day!

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Hello Maksymilian,

Based on your description, the affected user is unable to sign in to Microsoft applications after a Windows operating system reinstallation. The issue appears during authentication and returns the error:

Something went wrong [58tm1]

To support you, I need more information: 

1/ Does the same sign-in error occur in other Microsoft applications such as Outlook, Word, Excel, or OneDrive, or is it limited to Teams only?

To determine whether this is a Microsoft-wide authentication issue or a specific application issue:

2/ Are you able to sign in successfully through the Microsoft 365 portal, Outlook on the web, or Teams on the web using the same account?

3/ Could you share a screenshot of the full error window, including the troubleshooting details section?

Please remove or mask any personal information before posting the screenshot publicly.

4/ Is this affecting only this user, or are other users within the same organization experiencing similar sign-in issues?

5/ After reinstalling Windows, was the device successfully rejoined or registered again with Microsoft Entra ID (Azure AD)?

Along the way, I'd like to share a few troubleshooting steps and some screenshots I prepared to help you check whether they can identify the cause of this behavior. 

1/ Verify Device Registration Status

Since the issue started after a Windows reinstallation, validating the device registration status is the most important next step.

Open Command Prompt as Administrator and run:

dsregcmd /status

Please review the following values::

AzureAdJoined : YES

AzureAdPrt : YES

If either value shows: No

it may indicate that Windows cannot obtain the authentication token required by Microsoft 365 applications, which can result in sign-in failures similar to error 58tm1.

2/ Test with a New Windows Profile

Create a temporary local Windows user profile:

Settings -> Accounts -> Other Users -> Add account

Sign in to the new profile and test: Teams/ Outlook/ Word using the same Microsoft 365 account.

Note:

• If sign-in works in the new profile, the original Windows profile may be corrupted.
• If the issue persists in both profiles, the problem is more likely related to device registration or authentication services.

Reference: Microsoft sign-in troubleshooting guidance

Looking forward to hearing from you for further assistance.