Unability to play a voice message directly in the MS Teams.

Question

Unability to play a voice message directly in the MS Teams.

Celestin Hagenimana 0

When one sends the voice message to the Teams, I can't hear it because it can't be played directly in the Teams. However, when I download it, I can play it. So, I am asking for your support regarding that matter. Thank you!

Ruby Nguyen 1,565 Reputation points Independent Advisor

2026-09-01T16:23:49.59+00:00

Hi Celestin,

Hope you're having a good day.

I just wanted to follow up regarding the issue and see where things currently stand. I'm still gathering information to better understand what's happening and determine the best path forward.

Whenever you have a chance, I'd appreciate any updates you can share. Please let me know if there's anything needed from my side as well.

Thanks for your time and I look forward to hearing from you.

1 answer

Your answer

Ruby Nguyen 1,565 Reputation points Independent Advisor

2026-09-01T16:23:49.59+00:00

Hi Celestin,

Hope you're having a good day.

I just wanted to follow up regarding the issue and see where things currently stand. I'm still gathering information to better understand what's happening and determine the best path forward.

Whenever you have a chance, I'd appreciate any updates you can share. Please let me know if there's anything needed from my side as well.

Thanks for your time and I look forward to hearing from you.

Answer 1

Good day Celestin,

To help me better understand the situation and assist you effectively, could you please share a few details such as:

1/ Are you experiencing this in Teams desktop (Windows/macOS), Teams on the web or the Teams mobile app (Android/iOS) ?

2/ Do you see any error message when you select Play on the voice message?

3/ Approximately how long is the voice message?

This will help me better understand the context and provide more targeted support. Any additional information will help me better understand and support you.

In the meantime, please try the steps below:

Step 1: Update Teams and your device

Make sure Teams and your operating system are fully up to date.

Close Teams completely, reopen it and try playing the voice message again.

Step 2: Test in Teams on the web

Sign in to Teams on the web using the same work account.

Open the same chat and try playing the voice message.

Please share the Teams version where you see this behavior along with the results of the steps above. This will help me narrow down the cause and provide the most appropriate troubleshooting steps.

Thank you for your patience and understanding. I look forward to your update.

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