Logitech Tap scheduler et Teams

Reeves Nola 0 Reputation points
2026-08-28T16:39:44.0033333+00:00

Hello,

I just bought 3 Logitech Tap scheduler for my business. I have 3 "Rooms" resources with an email address. I assigned 1 "Microsoft Teams Rooms Basic" license to each room. When I try to connect the rooms on the tap, I get an error that tells me that I don't have the right licenses. I can't find any information on the license to have. Can you help me?

Sincerely,

Microsoft Teams | Microsoft Teams for business | Other
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  1. Heimerdinger 295 Reputation points Independent Advisor
    2026-08-28T17:00:33.3733333+00:00

    Hello @Reeves Nola

    Based on the information you provided, the error you're seeing is expected. 

    Microsoft Teams Rooms Basic does not support Logitech Tap Scheduler devices. Tap Scheduler is recognized as a Microsoft Teams Panel, which has different licensing requirements than a Teams Rooms system. According to Microsoft, the Teams Rooms Basic license is intended for certified Teams Rooms systems only, while Teams Panels require a supported license such as Microsoft Teams Rooms Pro. 

    You can find more information in the following Microsoft article: Microsoft Teams Rooms licenses - Microsoft Teams | Microsoft Learn 

    User's image

    In addition, Logitech has specifically confirmed that Teams Rooms Basic is not supported on Tap Scheduler devices and that attempting to sign in with this license can result in the message: 

    "Your current license is not supported on this device." 

    You can refer to the following Logitech article for additional details: 

    Can Tap Scheduler be used with a Teams Rooms Basic License? 

    Please note that the Logitech article is hosted on a third-party website that is not managed or verified by Microsoft. Review the content carefully and ensure you understand any potential risks before downloading or installing software from external sources. 

    I hope this helps clarify the licensing requirement and the cause of the error. 

    Thank you again for your time and patience. I look forward to hearing from you. 


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