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Microsoft Security | Intune | Application management
Managing apps and software deployment through Microsoft Intune
For a Company Portal app that is stuck on Downloading, use this troubleshooting path:
- Open Company Portal and go to Apps.
- Select the Symantec DLP app.
- Check the app status details. If the install shows a failed status link with an error code, select it to search on the error code.
- In Company Portal, go to Help & support.
- Use Get help or Request help and send logs / Upload Logs so the Configuration Manager or Company Portal logs are included with the support request.
- If Company Portal can’t be used normally, use the Company Portal website support options.
A common reason a device stays stuck downloading is that the client device is not in the correct boundary associated with the boundary group for the distribution point, which can prevent content download. On the client, UpdatesHandler.log can also be checked to see why the download failed.
If the Symantec DLP package involved is the Microsoft Purview Data Loss Prevention migration assistant for Symantec, and the issue is with that installer rather than Company Portal delivery, verify these prerequisites:
- Restart the machine after installing prerequisites.
- Start the tool with Run as administrator.
- Check the PsModulePath user variable and ensure
C:\Program Files\PowerShell\7\Modulesis present and moved to the top. - If install or uninstall is blocked by another installation, open Task Manager > Details, find msiexec.exe, and select End Task, or wait for the other installation to finish.
- Review local logs at
C:\Users\<username>\AppData\Local\Temp\MigrationAssistantforMicrosoftPurviewDLP\Logs.
- Use the Company Portal app on co-managed devices
- Get help and support in Company Portal app for Windows
- Software updates stuck at downloading - Microsoft Q&A When deploying software updates to a device collection, most devices download and install the updates successfully. However, one device is stuck at 0% downloading. What could be the reason for this issue and how to fix it?
- Use the Microsoft Purview Data Loss Prevention migration assistant for Symantec and Forcepoint