Tenant lockout via Conditional Access policy - all admins blocked - request Data Protection Team - Case 2608241420002425

Question

Cem Akyar 0

Our production tenant has been fully locked out for 3+ days by an accidental from a employee including our BTG account.

Conditional Access change (Block / All users / All apps / All locations). All

Global Administrators and the break-glass account are blocked; no delegated or

portal path remains. An existing support case shows no progress.

Requesting escalation to the Azure Data Protection / Tenant Recovery team for

the standard remediation (disable or exclude admin from the offending policy).

Ownership verification (DNS TXT record, billing, director call) is already be done. WE NEED Urgent HELP. over 50 Employees cant Work

Could a moderator help to get the Work started. It is already at the Backend Team but no one is calling us. Since 3 Days.

Rahul Jindal 11,721 Reputation points

2026-08-26T10:59:13.7866667+00:00

What is the priority of the case? An urgent priority should get a response the same day. Also, do you have a relationship manager with Microsoft?If yes, then they should be able to escalate.
Cem Akyar 0 Reputation points

2026-08-26T11:06:39.7633333+00:00

IT should be Severity A. We escalted to our CSP he prioritized to but no one of the backend Team ist calling us back. Last night i called again and the support said the same that they cant forward me we are waiting since monday it is ja real mess...

2 answers

Rahul Jindal 11,721 Reputation points

2026-08-26T10:59:13.7866667+00:00

What is the priority of the case? An urgent priority should get a response the same day. Also, do you have a relationship manager with Microsoft?If yes, then they should be able to escalate.
Cem Akyar 0 Reputation points

2026-08-26T11:06:39.7633333+00:00

IT should be Severity A. We escalted to our CSP he prioritized to but no one of the backend Team ist calling us back. Last night i called again and the support said the same that they cant forward me we are waiting since monday it is ja real mess...

Answer 1

Cem Akyar 0

Ownership has ALREADY been verified in case. Nothing else is

pending from our side - no further verification, documents, or calls are

needed.

The only remaining action is the backend remediation itself: set

policy 44647730-93f5-4e7d-b248-f37e6e594eb9 to state = "disabled".

Thisverified, action-ready case has been sitting for 3+ days without being worked on.

Requesting immediate routing and a Critical Situation manager.

0 comments

Answer 2

Cem Akyar 0

Still waiting for help...

0 comments