How can I troubleshoot audio in Teams?

Question

How can I troubleshoot audio in Teams?

Joseph Shrawder 20

I cannot hear any audio in a Teams call, and meeting attendees cannot hear me. My microphone and speakers are working fine in other applications.

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Answer accepted by question author

Ruwim.B 6,900 Volunteer Moderator

There is no "Make a test call" option available for you because you are signed in to Teams with a personal account (aka. Teams Free). The "Make a test call" feature is only available for users with a business account. Microsoft 365 Personal, Family or Premium subscriptions are all personal accounts.

Unfortunately, there is no reliable option to test audio/video in Teams Free. You may create a new meeting and make use of the "Test mic and speaker" option, but this feature is not reliable and might be confusing.

https://learn.microsoft.com/en-us/answers/questions/5987784/speaker-is-not-functioning-correctly-while-testing

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Answer 1

Heimerdinger 295 Independent Advisor

Hello @Joseph Shrawder,

To help narrow down the cause, could you please confirm the following?

Are you using the Teams desktop application or Teams on the web?
Are you using Windows or macOS?
Does this happen in every Teams call and meeting, or only in one particular meeting?
Are you using the computer’s built-in microphone and speakers, a wired headset, or a Bluetooth device?
In Teams, under Settings and more > Settings > Devices, are the correct microphone and speaker selected?

Please also check the following:

Check microphone privacy permissions

If you are using the Teams desktop application, make sure the operating system allows Teams to access your microphone.

Windows

Open Settings > Privacy & security > Microphone.
Turn on Microphone access.
Turn on Let apps access your microphone.
Turn on Let desktop apps access your microphone.

If these settings are already enabled, try switching them off and back on, then restart Teams or the computer.

macOS

Open System Settings > Privacy & Security > Microphone.
Make sure Microsoft Teams is allowed.
Close Teams completely, reopen it, and test again.

You could refer to this article : My microphone isn't working in Microsoft Teams | Microsoft Support

Thank you again for your time and understanding. I really appreciate your patience, and I’m here to help. Looking forward to your response.

Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Heimerdinger 295 Reputation points Independent Advisor

2026-08-26T16:56:13.65+00:00

Hello @Joseph Shrawder,

Just want to check if you have any new update on the issue feel free to share here. Thank you so much for your cooperation we truly appreciate your time and effort. Looking forward to hearing from you soon.
Joseph Shrawder 20 Reputation points

2026-08-26T19:26:10.6866667+00:00

I am still unable to solve the problem. The solutions proposed by AI did not work. Teams software and OS are updated. Proper microphone and speakers are selected. No audio at all. And no option to try a test call in the audio settings, even though there should be. No success with the online version either with the Chrome browser or Edge. I am out of ideas.
Joseph Shrawder 20 Reputation points

2026-08-26T22:20:41.8066667+00:00

I completed all the steps above. How can I test whether the microphone and speakers are working without actually joining a call and being embarrassed if they don't work?
Heimerdinger 295 Reputation points Independent Advisor

2026-08-27T12:02:55.39+00:00
Hello @Joseph Shrawder,

Thank you for the update. Since you mentioned that there is no "Make a test call" option in Teams and the issue also occurs in both the desktop app and web browser, that is an important detail.

Normally, you can test your microphone and speakers without joining an actual meeting by:

Open Teams.

Select Settings and more (⋯) > Settings > Devices.

Under Audio settings, look for Make a test call and follow the prompts.

If the Make a test call option is missing, could you please let us know:

Do you see any error messages or warnings under Settings > Devices?

Also, if possible, please provide a screenshot of the Devices settings page in Teams (with any personal information hidden). This may help us identify why the test call feature is not appearing.

Thank you again for your time and understanding.
Joseph Shrawder 20 Reputation points

2026-08-28T15:42:36.93+00:00

Here is the screenshot of the Settings > Display screen. No error messages and no test call option.
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