Need help to receive email

Hello @Chris Ruys

It's hard for you that you can't send or receive email in your devices.

To help you, I need more information:

1/ Is this the first time that you set up this email account, or was it working normally on these devices before and the issue only started recently?

2/ Which type of account are you using?

• Work account (@companyname.com)
• Education account (@edu.__)
• Personal account (@hotmail.com, @outlook.com, @live.com, etc.)

3/ Can you access your mailbox successfully via Outlook on the web (https://outlook.office.com)?

4/ When you try to send or receive emails, do you receive any error messages? If yes, please share the exact error message or a screenshot.

5/ Are you connected to Wi-Fi, mobile data, or both? Have you tried using a different network?

6/ Is the issue affecting only one email account or multiple accounts?

These questions will help me gather more information about the situation and narrow down the possible causes, allowing me to get closer to identifying the root cause of the issue.

I look forward to hearing from you.

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