popups on the computer of spam

Vic Jaramillo 0 Reputation points
2026-08-24T13:56:07.8666667+00:00

Keep getting popups on the computer of spam advertising

Windows for home | Other | Accessibility
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  1. Ian-T 10,695 Reputation points Microsoft External Staff Moderator
    2026-08-25T00:14:07.0033333+00:00

    HI @Vic Jaramillo

    First, please feel free to check out the AI answer

    If the advertisements appear in the lower-right corner even when the browser is closed, they may be website notifications rather than traditional pop-ups. In Edge, open Settings > Cookies and site permissions > Notifications, then remove or block any unfamiliar websites from the Allow list. Website notifications can continue appearing after Edge is closed.

    Also check Settings > Apps > Installed apps, sort the list by installation date, and uninstall any unfamiliar program installed shortly before the problem began. Avoid selecting the advertisements or downloading any “cleaner” they recommend.

    Afterward, open Windows Security > Virus & threat protection > Scan options and run a Full scan. If a pop-up prevents Edge from closing, use Task Manager, select Microsoft Edge, and choose End task. Microsoft also recommends scanning the device when a persistent pop-up may be related to malware or a support scam.

    If possible, share a screenshot of one pop-up with any personal information hidden.

    Thank you so much and I hope this helps

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  2. AI answer

    2026-08-24T13:56:22.7033333+00:00

    Spam pop-ups are often caused by browser pop-ups, website notifications, malicious ads, or extensions. In Microsoft Edge, the pop-up blocker is turned on by default, but these steps can help stop them:

    1. Turn on pop-up blocking in Edge:
      • Open Microsoft Edge.
      • Go to Settings > Cookies and site permissions > Pop-ups and redirects.
      • Make sure Block (recommended) is enabled.
    2. If pop-ups still appear, update Edge:
      • Open Settings > About Microsoft Edge.
      • If an update is available, it installs automatically.
      • Restart Edge if prompted.
    3. Turn off extensions to find the cause:
      • Open Settings and more > Extensions > Manage extensions.
      • Turn off all installed extensions.
      • If the pop-ups stop, turn extensions back on one at a time to identify the problem extension.
    4. Block third-party cookies:
      • Open Settings > Cookies and site permissions > Manage and delete cookies and site data.
      • Turn on Block third-party cookies.
    5. Clear the browser cache:
      • Clear browsing data in Edge to remove stored site data that may be contributing to the issue.
    6. Scan the device for malware:
      • Use Windows Security or another anti-malware app.
      • Do not run multiple anti-malware apps at the same time, because that can make the system slow or unstable.
    7. If a pop-up shows a phone number or claims the PC is infected, do not call the number.
      • Microsoft error and warning messages do not include a phone number.
      • These are commonly tech support scams.

    Important limits:

    • Website advertisements that are designed to look like pop-ups cannot be blocked by the Microsoft Edge pop-up blocker.
    • Edge also does not prevent a pop-up from opening if a button or link on a webpage was selected.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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