When attempting to set up Class Notebook, Teams says, "We're still setting up your class. Please check back soon."

Kathleen Hampton 0 Reputation points
2026-08-23T21:17:40.65+00:00

When attempting to set up Class Notebook, Teams says, "We're still setting up your class. Please check back soon."

This has been an ongoing issue for over two weeks.

Microsoft Teams | Microsoft Teams for education | Class Notebook | Set up Class Notebook

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  1. AI answer

    2026-08-23T21:17:52.2833333+00:00

    For a Class Notebook setup that stays stuck on “We’re still setting up your class. Please check back soon.” for more than two weeks, use this troubleshooting path:

    1. In the affected Class Team, open Assignments.
    2. Create a new assignment.
    3. In the assignment window, select Attach > Class Notebook.
    4. Close the assignment window.
    5. Return to the Class Notebook tab and try setup again.

    If that does not resolve it:

    1. Try the same class in Teams on the web at https://teams.microsoft.com.
    2. Restart Teams. If using the desktop or mobile app, close it fully and reopen it. If using the web app, reload the page.
    3. Check for updates in Teams: More options > Check for updates.
    4. If the desktop app still fails, uninstall and reinstall Teams.

    If the issue continues after trying the web app and the Assignments workaround, this points to a likely backend provisioning or synchronization issue with the class setup. In that case, the next step is to have the institution’s IT admin:

    1. Check Microsoft 365 Admin Center service health.
    2. Report the issue from Service Health if needed.
    3. Open a Microsoft support ticket for backend investigation.

    When the ticket is raised, include that the problem has lasted over two weeks and that setup was already tested from both the Class Notebook tab and Teams on the web.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Ivory 1,155 Reputation points Independent Advisor
    2026-08-23T21:56:39.5+00:00

    Hi Kathleen,

    In this situation, I will propose a few workarounds for you to try out.

    First of all, please clearing your Teams cache to remove corrupted cache. You can follow the guidance in this article: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

    Then you can try triggering setup via Assignments

    Navigate to a Class Team that is affected by this.

    1. Select the Assignments tab.
    2. Create a New Assignment.
    3. When the new Assignment page appears, select Attach and select Class Notebook.
    4. Now close out of the assignment.
    5. Select the Class Notebook tab.
    6. You should now be prompted to Setup your Class Notebook.

    Alternatively, you can also trigger it via Files.

    1. n your class team, go to the General channel and then click on Files.
      User's image
    2. Wait for 15-30 seconds (the window may remain empty).
    3. After waiting, click on Class Notebook.
      blobid4.png
    4. By opening "Files" first, your class notebook will be ready to set up. You can now proceed with the usual setup process for your notebook.

    If the issue persists, please open it via Teams on the web.

    However, this issue could potentially stem from a backend provisioning or class configuration synchronization problem. While trying the workarounds, you should reach out to your IT admin and ask them to use their admin credentials to submit a support request through the Microsoft 365 Admin Center on your behalf.

     

    Microsoft also provides customer service phone numbers based on your region. Your IT admin can find the appropriate contact number here: Customer service phone numbers - Microsoft Support 

    This route ensures that a Microsoft support engineer can initiate a remote session to investigate backend configurations, run advanced diagnostic tools, and, if necessary, escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.

    In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

     

    I hope this helps you resolve the issue quickly. I’m glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.  

    If the answer is helpful, please click 'Yes' and kindly upvote it.

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