useless notifications of nothing all the time

Geoff MacKay 0 Reputation points
2026-08-21T15:52:57.93+00:00

phone always shows notifications, there is nothing there. being on call, this causes great anxiety as i can never not check.

Microsoft Teams | Microsoft Teams for business | Settings | Configure notifications
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  1. Demi Nguyen 1,505 Reputation points Independent Advisor
    2026-08-21T16:09:21.19+00:00

    Hello Geoff MacKay,

    To better understand the issue, could you please confirm whether you are using an iPhone or an Android device, along with the device model, operating system version, and Teams app version?

    Please also let me know whether you are seeing a notification banner, a sound alert, a badge count on the Teams app icon, or a combination of these. If possible, please provide a screenshot of the notification and the Teams screen that appears after you open it.

    Are you signed in to more than one Teams account on the phone? If so, please switch to each account and check the Activity feed, chats, meeting chats, and mentions for any unread items.

    Lastly, please confirm whether the same unread notification appears in Teams on the desktop or web, or only on the mobile device.In the meantime, please review the notification settings suggested in the previous AI answer. In Teams Mobile, tap your profile picture > Notifications, then review the settings for chats, mentions, meetings, missed activities, and other notifications. You may also enable the option to block mobile notifications while you are active in Teams on the desktop or web. This can help reduce duplicate notifications across your computer and phone.

    Please also make sure that Teams is updated to the latest available version. After updating the app, restart the phone and test again. If the issue continues, please sign out of Teams and sign back in. As a final test, you may uninstall and reinstall Teams, then add the affected account again.

    Please update me with the results and the additional information above. This will help me understand the issue more clearly and provide guidance that matches your account and device.

    Kind regards,

    Note: Please follow the steps in documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-08-21T15:53:11.19+00:00

    If Microsoft Teams mobile keeps showing notifications when there is nothing new, two supported causes are documented:

    1. Incorrect badge count on iPhone This is a known issue under investigation. Teams can show an incorrect notification count on the iOS app badge even when there are no unread messages. The desktop Teams app can still show the correct unread count.
    2. Too many mobile notifications while active elsewhere Teams mobile notifications are on by default even when active on Teams desktop or web. That can make the phone keep alerting unnecessarily.

    Try these settings in the Teams mobile app:

    1. Tap the profile picture in the top left.
    2. Tap Notifications.
    3. Under Block notifications:
      • Turn on When active on other devices to stop mobile notifications while active on Teams desktop or web.
      • Adjust When in meetings if notifications during calls or meetings are the main problem.
      • Turn off In-app notifications if alerts inside the app are also contributing.
    4. If only some alerts are configured oddly, in Notifications select All activity to reset to the full standard notification set.

    If the problem is specifically that the badge count is wrong on iPhone, that is listed as a known issue rather than a user setting problem.

    If the false notifications continue, send a report from the mobile app:

    • Profile picture > Settings > Help and feedback > Send feedback

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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