Wifi issues

Brandon Hartney 0 Reputation points
2026-08-21T01:50:11.45+00:00

Im connected to internet and my provider shows its connected but its not producing any wifi and says no internet , sucured

Windows for home | Other | Internet and connectivity
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. GsN5034 - IA 76,465 Reputation points Independent Advisor
    2026-08-21T02:43:58.1+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    1

    Go to Start > Settings > Network & Internet > Wi-Fi > Manage known networks.

    Then, select your Wi-Fi network and click Forget.

    Once done, reconnect to your Wi-Fi network.

    2

    Run the Network troubleshooter -

    Go to Start > Settings > System > Troubleshoot > Other troubleshooters.

    Locate Network in the lists and click Run.

    Once the troubleshooter is finished running, restart your computer. See if it works

    3

    Reinstall Wi-Fi drivers -

    Open the Device Manager.

    Expand the arrow next to Network adapters.

    Right-click your default Wi-Fi driver, such as Intel (R) Wi-Fi or Realtek, Select Uninstall device, select attempt to delete the driver software for this device check box and then click Uninstall.

    Once uninstalled, restart your computer and connect your device to Wi-Fi network.

    Let me know if you still need more help,.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-08-21T01:50:26.6+00:00

    If Windows shows “No internet, secured” while the provider and other devices show the connection is working, use this order:

    1. Check the current network state in Start > Settings > Network & Internet.
    2. Run the Windows network troubleshooter:
      • Start > type Settings
      • Settings > System > Troubleshoot
      • Other troubleshooters or Additional troubleshooters
      • Network Adapter > Run
    3. Test the same Wi-Fi on another device, such as a phone or tablet.
      • If the other device also cannot connect, the issue is likely with the router or modem.
      • If the other device works, the issue is likely on the Windows device.
    4. Restart the modem and Wi-Fi router, then try connecting again.
    5. Turn Airplane mode on and back off:
      • Start > Settings > Network & Internet > Airplane mode
      • Turn Airplane mode On, then Off
      • Select Wi-Fi and confirm Wi-Fi is On
    6. If the device is still stuck, force restart it:
      • Start > Power > Shut down
      • Wait a moment
      • Press and hold the power button for 20 seconds until the logo screen appears again
    7. If internet works through Ethernet or after reconnecting, install the latest Windows and device updates. If needed, use another PC to download the driver package to a USB drive and install it.

    If the Wi-Fi network is visible but connection fails, verify the Wi-Fi password is correct. If the device connects to Wi-Fi but still cannot browse, continue with general Windows Wi-Fi troubleshooting.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.