Why can't I paste a screen shot in Teams Chat?

Question

Why can't I paste a screen shot in Teams Chat?

Carlee Davis 0

I receive this error message when trying to past a screen shot. How can it be fixed?

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Ruby Nguyen 1,565 Reputation points Independent Advisor

2026-08-20T10:47:28.19+00:00

Hi Carlee,

I hope you're having a good week.

I'm just checking in to see if there have been any updates on the issue. I hope things are moving in the right direction and that a resolution is near.

Whenever you have an update, I'd be grateful if you could let me know.

Thanks again for your time.

2 answers

Your answer

Ruby Nguyen 1,565 Reputation points Independent Advisor

2026-08-20T10:47:28.19+00:00

Hi Carlee,

I hope you're having a good week.

I'm just checking in to see if there have been any updates on the issue. I hope things are moving in the right direction and that a resolution is near.

Whenever you have an update, I'd be grateful if you could let me know.

Thanks again for your time.

Answer 1

EmilyS_726 27,470 Volunteer Moderator

Was this a screenshot, or did you copy an image from somewhere?

If it were a screenshot, save the screenshot as a jpg or png, then upload the file using the paper clip icon instead.

If you copied the image from some other source, paste the screenshot into Paint, PowerPoint, or another image-capable program first, then copy it again and paste that copy into Teams.

0 comments

Answer 2

Good day Carlee,

The error message "Cannot paste this image. Try different source" usually means that Teams cannot process the image from your current clipboard source.

As you did not mention whether you are using Teams desktop or Teams on the web, please try the following:

Option 1: Upload the screenshot as a file

Save the screenshot to your device.

Open the Teams chat.

Click Attach file below the message box.

Select Upload from this device.

Choose the screenshot and send it.

Option 2: Use Teams on the web

If the issue occurs in the Teams desktop app, sign in to Teams on the web and try pasting the screenshot there.

Option 3: Take a new screenshot

Create a new screenshot, copy it again and then paste it into Teams.

Option 4: Repair Teams apps

Open Windows Settings > Go to Apps > Installed Apps > Locate Microsoft Teams.

Select Modify or More options, then choose Quick Repair.

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Reopen Teams and test again.

If the issue continues, run an Online Repair and test once more.

Please let me know if the issue occurs in the Teams on the web or the Teams desktop application.

Thank you for your patience and understanding.

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