In outlook it is no letting add new files

Question

In outlook it is no letting add new files

Jack Pelton 0

When I right click on outlook inbox it does not let me created new file?

Jack Pelton 0 Reputation points

2026-08-18T12:44:53.8566667+00:00

I don't understand it worked just yesterday and now it does not?
Hornblower409 14,425 Reputation points

2026-08-19T05:21:38.5133333+00:00

If the AI Answer did not solve your problem, type "Not Solved" in the "Add Comment" box below and then click the [Add Comment] button. I will try to offer some suggestions on what you can do next.

2 answers

Your answer

Jack Pelton 0 Reputation points

2026-08-18T12:44:53.8566667+00:00

I don't understand it worked just yesterday and now it does not?
Hornblower409 14,425 Reputation points

2026-08-19T05:21:38.5133333+00:00

If the AI Answer did not solve your problem, type "Not Solved" in the "Add Comment" box below and then click the [Add Comment] button. I will try to offer some suggestions on what you can do next.

Answer 1

Victor1-V 12,935 Microsoft External Staff Moderator

Hi Jack Pelton,

I understand that Legacy Outlook for Mac does not show an option to create a new folder when you right-click the Inbox.

Please note that this is a user-to-user forum, so contributors do not have access to your Outlook account or device.

The Q&A Assist answer correctly explains where the folder option is normally located. Have you had a chance to try those steps?

I would also like to add that you can select the intended location in the folder pane and press Shift + Command + N to create a folder. If this shortcut also does not work, please confirm whether the account is Outlook.com, Gmail, iCloud, or another provider, and whether the New Folder option is missing or greyed out. See the Outlook for Mac folder instructions.

I hope this helps clarify the next step.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Victor1-V 12,935 Reputation points Microsoft External Staff Moderator

2026-08-20T10:44:37.74+00:00

I hope you are doing well, Jack!

I'm following up to check if you've had a chance to look over my reply.

Please feel free let me know if you need any further assistance. I look forward to hearing back from you.

Answer 2

Jack Pelton 0

It is a gmail account in outlook and your suggestions did not work.

Victor1-V 12,935 Reputation points Microsoft External Staff Moderator

2026-08-20T12:58:23.05+00:00
Hi,

I understand that neither the right-click option nor the keyboard shortcut worked for your Gmail account in Legacy Outlook for Mac.

Since Gmail organizes messages using labels, please try creating the folder as a label directly in Gmail:

Sign in to https://mail.google.com/.

In the left pane, next to Labels, select Create new label.

Enter the label name, then select Create.

Select Settings > See all settings > Labels and make sure Show in IMAP is enabled for the new label.

Restart Outlook and allow the Gmail folders to synchronize.

If the new label appears in Gmail but not in Outlook, please confirm whether your other Gmail folders are currently appearing and synchronizing in Outlook. This will help determine whether the remaining issue concerns Gmail folder synchronization rather than folder creation.

I hope the new Gmail label appears correctly in Outlook after synchronization. Disclaimer: Gmail is a third-party service. The linked page is operated by Google, and its interface or instructions may change.
Victor1-V 12,935 Reputation points Microsoft External Staff Moderator

2026-08-21T11:17:02.3433333+00:00

I am following up to check whether you have had an opportunity to review the response provided and try the suggested steps.

Please feel free let me know if you need any further assistance. I remain available to assist you further.