keyboard and auto rotate not working in HP Paviliion X360

Question

keyboard and auto rotate not working in HP Paviliion X360

Anthony Lacson 0

keyboard and auto rotate not working in x360

installed the keyboard driver & intergrated solution sensor but still not working not supported on OS version (10.0.199041) any solutions will greatly appreciated

Thank you

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2 answers

Your answer

Answer 1

Anthony Lacson 0

Hi Emma ,

Thank you for the response details and picture attached

HP Pavilion x360 - 14-dh1062tx

recent version

Edition Windows 10 Home Single Language

Version 22H2

Installed on ‎8/‎20/‎2026

OS Build 19045.6466

issues started after windows update

there are times keyboard is working on 22H2, then after logging off, logging on it doesn`t work up to now,

need to use an external keyboard .

DEVICE MANAGER SENSOR

tried options 1,2,3

rotation and keyboard still doesn`t respond

Thank you so much,

Moderator note: PII removed

Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-08-29T06:59:15.8666667+00:00
Hello Anthony Lacson,

Thank you for coming back. You can try the other steps below:

1, Run System File Checker and DISM

Open "Command Prompt (Admin)" and run:

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

Restart the PC when finished.

2, Check the keyboard device status

Open Device Manager> expand Keyboards

Right-click the internal keyboard device

Select Properties

Check whether Device status shows any error code
Anthony Lacson 0 Reputation points

2026-08-30T07:46:55.1333333+00:00

Hi Emma,

finished instructions 1&2

keyboard properties on device manager says devices are working properly, but keyboard still not responding

Thank You

Anthony
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-01T06:32:17.5166667+00:00
Hello Anthony Lacson,

Thank you for response. Please try the step:

Press Windows + R, type msconfig, and press Enter

Select the Boot tab

Check Safe boot and select Minimal

Click Apply > OK, then restart the PC
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-02T04:36:56.4533333+00:00

Hello Anthony Lacson,

Is there any update from you? Please let me know. I will be here to assist you.
Anthony Lacson 0 Reputation points

2026-09-03T08:27:15.6966667+00:00

Hi Emma,

Tried boot on safe mode, keyboard works after restart.

i shut down the notebook, then next day problem still exist

Thank You,

Moderator note: PII removed
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-04T04:59:26.42+00:00
Hello Anthony Lacson,

Thank you for sharing. You can check the step: Perform a Clean Boot

This is different from Safe Mode and helps identify whether a startup service is causing the problem.

Press Windows + R, type msconfig, and press Enter

On the Services tab, check Hide all Microsoft services

Click Disable all

Open the Startup tab and click Open Task Manager

Disable all startup items

Restart the notebook

After the restart, check whether the keyboard and auto-rotate work normally.
Anthony Lacson 0 Reputation points

2026-09-04T16:06:01.15+00:00

Hi Emma,

tried it already, problem still exist

Thank You
Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-09-05T07:35:28.1066667+00:00
Hello Anthony Lacson,

you can try the step: In place repair

Download the Media Creation Tool from the Microsoft website: Download Windows 10

Select Create installation media and download the Windows 10 ISO file.

Mount the ISO file in Windows.

Run setup.exe from the mounted ISO.

Choose Keep personal files and apps to retain your data and installed applications.

Click Install to start the repair installation process.

Answer 2

Welcome Anthony Lacson,

Thank you for posting. Since both the keyboard disable/enable function in tablet mode and auto-rotate rely on the device's sensor system, I'd like to gather a little more information while also suggesting a few quick checks.

To better understand the situation, could you please confirm:

What is the exact HP Pavilion x360 model?
Did the issue start after a Windows update, BIOS update, or driver installation?
In Device Manager, do you see a Sensors category, or are there any devices with a yellow warning icon?

In the meantime, please try these checks:

Option 1: Check whether the Sensor service is running

Press Windows + R > type services.msc and press Enter
Find Sensor Service
Make sure it is set to Automatic and is Running

Option 2: Check Windows Rotation Lock

Open Settings > System > Display
See whether Rotation lock is available and whether it can be turned off

Option 3: Check for hidden sensor devices

Open Device Manager
Select View > Show hidden devices
Expand Sensors and System devices
Let me know if you see any sensor-related devices listed or disabled

Option 4: Install HP-specific chipset and sensor drivers

Since you mentioned the sensor driver reports not supported on OS version (10.0.199041), please tell me the exact Windows version by pressing Windows + R, typing winver, and sharing the result. This will help determine whether the driver package is compatible with your current installation.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Emma1-N 11,865 Reputation points Microsoft External Staff Moderator

2026-08-20T03:42:31.46+00:00

Hello Anthony Lacson,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.