Android phones report an error when logging in to Outlook and Teams mobile clients[4oggx]

Hi Bailey Lauren

Based on the symptoms described, the 'Something went wrong [4oggx]' error on Outlook and Teams for Android is frequently associated with an issue in the Microsoft authentication flow rather than a problem with the Outlook or Teams applications themselves. This is why uninstalling and reinstalling the apps often does not resolve the issue.

On Samsung devices in some cases, the issue has been associated with the Link to Windows app interfering with the Outlook/Teams authentication process. You can try this workaround:

• Go to Settings > Apps > Open Link to Windows
• Select Force Stop (or temporarily disable it if available)
• Repeat the same steps for Link to Windows Service > Retry signing in to Outlook and Teams

Additionally, please ensure that Microsoft Authenticator and Intune Company Portal (if used in your environment) are installed and updated to the latest version.

If the issue persists, could you please share the following information to help me better understand the situation?

• Can affected users sign in successfully via Outlook on the web?
• Is Intune, Conditional Access, or App Protection Policy being used in the environment?

I hope this information helps and look forward to your response.

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